Guest Services Agent (Call Centre)

About the role

Job Description: - Attend to all incoming calls to the parties concerned in a fast, accurate and courteous manner. - Ensure that Telephone Courtesy and Techniques are put into practice. - Ensure the On-Hold Music for the call waiting guest and voicemail are in good working condition. - Regular check on One Connect / Enquiries and Dining Emails. - Record and program all wake-up call requests. Ensure that all wake-up call requests are promptly executed. - Check and ensure that all equipment in the department in good working condition. Record down all the fault matters and rectified within the day. - Input restaurant bookings in Table Check System and confirm restaurant reservations or special requests with respective outlets. - Ensure that all service requests been assigned and looked after. Courtesy calls to be given. - Handle special guests' requests. - Ensure major occurrence being updated in profile notes (OPERA). - Assist guests and hotel associates on relevant enquiries and calls connection. - Perform other urgent matters and any other reasonable duties and responsibilities as required by superior and management. Job Requirement: - Minimum 1 year of relevant experience. - Fluent in English. - Avaya, Net GeBIZ, TableCheck and 'Opera' software knowledge. - Able to work on rotating shifts (including night shift), weekends and PH. - Pleasant and friendly personality.

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