Lead - QA

Responsibilities

• This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to:
• Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthen relationships : Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep management updated: Relay important information in the form of timely and accurate reports.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Our most successful candidates will have:
• Six months experience in process transformation.
• Ability to work in MS Office.
• Ability to work in a fast-paced environment.
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• All your information will be kept confidential according to EEO guidelines.
• Ramping in Mumbai for 130HC (Go-live)

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