Solution Architect, Customer Platforms

About the role

About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today's volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. Location Hybrid if based in Toronto or Ottawa. Remote for other locations in Canada About the team As a Solution Architect, Customer Platforms, you will translate business objectives into enterprise-grade solutions across our customer-facing platforms. Success in this role is measured by the business outcomes delivered, including improved customer experience, revenue enablement, operational efficiency, and customer trust. You will serve as a key bridge between business strategy and technical execution, providing architecture leadership for complex initiatives and ensuring solutions align with enterprise architecture principles, governance requirements, and long-term business goals. Working closely with teams across Sales, Customer Success, Support, Marketing, Professional Services, Revenue Operations, and Technology, you will help shape the future of the customer platform ecosystem. Vacancy Status This is an existing job vacancy What you will do Translate customer-facing business requirements into scalable, secure solution architectures across CRM, service and support, partner engagement, revenue operations, and digital experience platforms. Lead architecture for highly complex, non-routine, and often undefined initiatives, determining solution approaches, patterns, and decision frameworks where limited precedent exists, with ownership for architectural direction within assigned work. Own solution outcomes through delivery by guiding key decisions, evaluating options and trade-offs, and ensuring implementation remains aligned with the intended business value. Design end-to-end solutions that address business, functional, and non-functional requirements, including security, scalability, governance, customer experience, and revenue considerations. Evaluate and shape the use of emerging technologies needed to improve customer outcomes, business effectiveness, and platform capabilities, balancing value, feasibility, complexity, and risk. Develop implementation-ready architecture artifacts for large and complex initiatives, including integration patterns, data flows, APIs, workflows, architecture diagrams, decision records, and risk mitigation approaches, to support effective delivery and maintain solution integrity through implementation. Assess, architect, and integrate intelligent (AI/ML) capabilities responsibly within customer workflows, with a focus on governed, human-in-the-loop usage, appropriate oversight, auditability, and strong data governance to ensure responsible adoption in risk-sensitive activities. Partner with senior business and technical stakeholders to bridge business strategy and technical execution within the customer platforms domain, shape architectural direction, evaluate build, buy, and consolidation options, and support roadmap and investment decisions. Communicate architectural trade-offs and recommendations in business and technical terms, including customer impact, risk, cost, time-to-value, and longer-term operational implications. Provide technical leadership through influence by mentoring architects and technologists, guiding architecture reviews, and promoting reusable customer platform patterns and practices across multiple functions while contributing to the advancement of architecture maturity within the domain. What we are looking for Bachelor's degree in Computer Science, Engineering, Information Systems, Business Technology, or a related field, or an equivalent combination of education and experience; advanced degree or relevant certification may be preferred. 7-10 years of progressive experience in solution architecture,

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Kinaxis? Share your experience