Partner Success Manager, Southeast Region

Responsibilities

• Maintain and strengthen relationships with corporate partners to drive long-term engagement and success
• Serve as the primary point of contact, ensuring strong partner satisfaction and alignment with workforce development initiatives
• Identify and expand opportunities within existing accounts, increasing utilization of WGU degree programs, short-form learning, and apprenticeships
• Support and contribute to regular business reviews, sharing performance insights and identifying opportunities for growth
• Partner with internal teams including Account Executives, Marketing, and Operations to deliver solutions and resolve partner needs
• Track and analyze key account metrics such as enrollment trends and product utilization to inform strategy and improve outcomes
• Drive partner adoption and usage by prioritizing the end-to-end customer experience
• At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
• We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
• Work Location
• This is a full-time, remote role based in the Southeast Region of the United States, including TN, NC, SC, GA, AL, FL, MS, and AR.
• Visa Sponsorship
• While we welcome applicants from all backgrounds, WGU is not ab

Requirements

• Bachelor's degree in Business Administration, Management, Marketing, or a related field
• 4 to 6 years of experience in partnership management with a record of high performance in solution selling
• Proven experience in account management or client success with a track record of account growth and renewals
• Strong relationship management skills with the ability to build trust and maintain long-term partnerships
• Experience supporting contract renewals, upselling, and cross-selling in a B2B environment
• Ability to identify client needs and present tailored solutions that drive mutual value
• Strong understanding of workforce development trends and how education solutions support organizational goals
• Bonus Points
• Experience using Salesforce and Microsoft Office Suite
• Self-directed with strong accountability and execution focus
• Experience collaborating cross-functionally to deliver client outcomes
• Experience in Lieu of Education
• Bachelor's degree in Business Administration, Management, Marketing or a related field is preferred. Relevant professional experience may be considered in lieu of a degree.

Benefits

Additional Information

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 309 Pay Range: $82,700.00 - $124,000.00 Job Description The Partner Success Manager furthers WGU's mission of creating pathways to opportunity at scale by serving the talent management objectives of large and strategic organizations across the country in assigned student pipeline vertical. By positioning WGU as the premier partner of workforce development solutions, this position will ensure the objectives and evolving needs of existing and recently secured partnerships are met while keenly focusing on account growth, support, and strategic expansion. Serving as the primary point of contact for day-to-day client support, this position maintains strong relationships with client stakeholders while driving growth of WGU's portfolio of workforce development solutions. Impact As a Partner Success Manager, Southeast Region, you will own and grow relationships with WGU's corporate partners across the Southeast. You will ensure partners realize meaningful value from our education solutions while driving adoption, satisfaction, and long-term partnership growth aligned to workforce development goals.

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