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Manager, Small Business Collections (Hybrid)

External
enova logoEnova · Denver, CO
$106K–$146K/yrFull-timeOn-site1d ago
ClassificationLeadershipMachine LearningStrategic Planning
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About the role

As a Manager, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections. Focused on execution of operational strategies including real-time workflows, identify and solve bottlenecks before they compound drive accountability for performance standards. Build the organization to ensure leadership depth that produces both sustainable and scalable growth. Drive the team towards maximum efficiency and overall effectiveness.

Responsibilities

  • Manage Collections Operations inclusive of Senior Leads, Leads and representatives
  • Partner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections strategies
  • Planning and strategy execution of teams by setting goals and prioritizing objectives and results
  • Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and metric achievements
  • Increase the representatives productivity through best practices and coaching
  • Build strong relationships and understand the needs of business partners
  • Balance collections with a merchant-centric approach minimizing negative impacts on customer relationships.
  • Conduct one-on-one meetings, coaching sessions, and performance reviews
  • Perform additional functions as assigned by direct manager

Requirements

  • 7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount)
  • Experience in fintech, digital lending, or a customer-oriented bank.
  • Expertise in building strong relationships with internal and external business partners
  • Ability to quickly resolve problems and adapt to changes with ease
  • Experience making data driven decisions
  • Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
  • Passionate about AI and how to incorporate these technologies to better serve and support borrowers

Benefits

Benefits & Perks:Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.Health, dental, and vision insurance including mental health benefits401(k) matching plus a roth option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day...Plus so much more!About EnovaHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsPerformance bonusParental leave

Additional Information

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

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