Manager, Software Engineering (L4)

About the role

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Engineering Manager on Twilio's Flex product team. This position is needed to manage the Flex Billing & Backend team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex. Flex is Twilio's contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs.

Responsibilities

• In this role, you'll:
• Own and deliver delightful experiences for Twilio customers while:
• Be a champion for your team, setting individuals up for success and putting others' growth first.
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.
• Advocate agile processes, continuous integration and test automation.
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.

Requirements

• *Required:
• You have a minimum of 10+years experience with 5 years of proven track record of leading and managing software teams.
• Experience managing multiple workstreams within the team
• Bachelor's or Master's degree in Computer Science, Engineering or related field.
• Technical Experience with:
• REST APIs
• Programming languages: Java/GoLang
• Relational databases like MySQL
• container technologies - Docker/Kubernetes.
• modern automated testing and CI/CD pipelines.
• SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus.
• Excellent problem solving, critical thinking, and communication skills.
• Broad knowledge of development environments and tools used to implement and build code for deployment.
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.
• Desired:
• Previous experience of the below would be a great plus:
• Contact Center and Customer Engagement solutions
• Delivering Billing solutions
• Location
• This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra & New Delhi)
• Travel
• We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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