Technology and Innovation - Business Analyst (Salesforce)

Responsibilities

• Lead requirements gathering activities through stakeholder interviews, workshops, discovery sessions, and process mapping exercises.
• Analyze and document current-state and future-state business processes, identifying opportunities for optimization and automation.
• Elicit, document, and manage functional and non-functional requirements, business rules, data requirements, and process dependencies.
• Develop business requirements documents (BRDs), user stories, acceptance criteria, process flows, use cases, data mappings, and solution documentation.
• Manage and prioritize product backlogs in partnership with Product Owners and business stakeholders.
• Facilitate requirements reviews and solution design sessions with business users, architects, administrators, and development teams.
• Support Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash processes including lead management, opportunity management, quoting, pricing, approvals, contracts, billing, and renewals.
• Ensure proposed solutions align with business objectives, Salesforce best practices, and enterprise standards.
• Develop test strategies, test scenarios, and business validation plans to ensure requirements are fully met.
• Coordinate User Acceptance Testing (UAT), defect triage, regression testing, and release validation activities.
• Validate Salesforce configurations, CPQ pricing logic, workflows, integrations, reports, dashboards, and business processes.
• Maintain end-to-end requirements traceability from discovery through deployment.
• Act as the primary liaison between business stakeholders and technical teams, facilitating communication, decision-making, and issue resolution.
• Participate in Agile ceremonies including backlog grooming, sprint planning, demos, and retrospectives.
• Support change management, user training, documentation, and adoption initiatives to ensure successful business outcomes.
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Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 2-5+ years of Business Analysis experience supporting enterprise technology and business transformation initiatives.
• 2+ years of experience supporting Salesforce implementations and enhancements.
• Strong experience with requirements elicitation, process mapping, workflow analysis, business case development, and solution documentation.
• Experience supporting Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash business processes.
• Knowledge of quoting, pricing, approvals, contract management, billing, renewals, and customer lifecycle management.
• Experience creating user stories, acceptance criteria, process flows, wireframes, and functional specifications.
• Familiarity with integrations, data migration, reporting, dashboards, and enterprise business processes.
• Experience supporting Agile/Scrum teams and managing requirements throughout the software development lifecycle.
• Strong stakeholder management, facilitation, presentation, and communication skills.
• Experience coordinating UAT, defect management, release validation, and business readiness activities.
• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities.
• Experience with JIRA, Azure DevOps, Confluence, or similar delivery and requirements management tools.
• Consulting or client-facing experience preferred.
• Salesforce certifications such as Salesforce Business Analyst, Salesforce Administrator, CPQ Specialist, or related credentials preferred.

Additional Information

Riveron is looking for a dynamic Business Analyst to join our Salesforce team. The Business Analyst serves as the primary liaison between business stakeholders and technology teams, driving Salesforce and Lead-to-Cash (L2C) initiatives from discovery through deployment. This role is responsible for requirements elicitation, business process analysis, solution design support, backlog management, testing coordination, and user adoption. The ideal candidate combines strong business analysis fundamentals with Salesforce expertise to deliver scalable solutions that improve sales, revenue, service, and customer lifecycle processes.

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