Director of DevOps, IT, and Security

About the role

The Director of DevOps, IT, and Security is a leadership and management role responsible for building, scaling, and operating Zippy's core infrastructure, internal IT systems, and security program. This role requires deep technical expertise combined with a proven track record of leading high-performing teams and delivering resilient, secure, and scalable systems. This position operates with high autonomy, setting strategic direction for DevOps, IT, and Security functions while ensuring alignment with company priorities, regulatory requirements, product engineering function, and operational excellence standards.

Responsibilities

• Leadership & Strategy
• Grow and lead a high-performing organization across DevOps, IT, and Security.
• Define and execute strategic roadmaps aligned with company objectives, technology priorities, and regulatory requirements.
• Establish a results-driven culture focused on measurable outcomes, operational excellence, and continuous improvement.
• Partner with senior leadership (VP+) to align on long-term strategy.
• DevOps & Infrastructure
• Guide and oversee DevOps architecture.
• Drive adoption of modern DevOps practices with a focus on developer self-service.
• Ensure high availability and disaster recovery capabilities across all systems.
• Optimize cost, performance, system resilience, and developer productivity.
• IT Operations
• Direct IT operations including end-user support, device management, SaaS administration, and corporate systems.
• Ensure efficient, secure, and scalable IT service delivery across the organization.
• Standardize processes, implement tools, and automate for quality and efficiency.
• Security & Compliance
• Own and evolve the company's security posture.
• Ensure compliance with applicable regulatory frameworks and internal policies.
• Lead risk management and vulnerability management programs.
• Partner with product engineering teams to embed security practices in their work.
• Operational Excellence
• Report key metrics (e.g. core infra uptime, security posture, incidents).
• Use data to drive continuous improvements.
• Identify and solve complex operational and technical challenges autonomously.
• Cross-Functional Collaboration
• Collaborate with other teams to support company initiatives with a helpful spirit.
• Foster a culture of transparency, accountability, and constructive communication across departments while advising on infrastructure, IT, and security matters.
• People Leadership
• Set clear priorities aligned with department and company strategy.
• Mentor and develop contributors and leaders.
• Provide regular, actionable feedback and performance management.
• Promote a structured, results-oriented way of working across teams.
• Serve as a role model in problem-solving, collaboration, and conflict resolution.
• Anticipate hiring needs and advocate for headcount, providing justification, job descriptions, and implement hiring practices for your area within the Technology department hiring and interviewing framework.

Requirements

• Required
• 10+ years of experience in DevOps, IT, and/or Security roles, with proven experience at a director level or higher .
• Demonstrated success leading and scaling multi-functional teams (DevOps, IT, Security).
• Deep expertise in AWS cloud infrastructure, CI/CD pipelines, observability tools, and infrastructure as code.
• Strong understanding of security posture frameworks, compliance standards, and risk management practices.
• Experience managing complex systems and solving moderate-to-high complexity operational challenges.
• Ability to operate with high autonomy and drive strategic initiatives end-to-end.
• Strong leadership, communication, and stakeholder management skills.
• Experienced people manager and growth coach.
• Preferred
• Experience in regulated environments (e.g., fintech, healthcare, or similar).
• Important Applicant Information
• While many of our interviews are conducted virtually, all applicants should be p

Benefits

Additional Information

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That's why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

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