Customer Service Executive (Beauty & Wellness) - HQ

Responsibilities

• Support daily operations of the customer service and contact centre team.
• Handle customer enquiries via phone, WhatsApp, email, and online channels.
• Manage appointment bookings, cancellations, and rescheduling requests.
• Provide professional customer service and recommend suitable services and promotions.
• Follow up on customer feedback and resolve issues promptly.
• Maintain accurate customer records and administrative documentation.
• Assist with staff training and provide guidance to team members.
• Work closely with operations teams to ensure smooth customer experience.
• Perform other duties assigned by management.

Requirements

• Minimum 1-2 years of customer service, contact centre, or supervisory experience.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Able to multitask in a fast-paced environment.
• Good problem-solving and organizational skills.
• Comfortable using computer systems and booking platforms.
• EA Personnel Name: Lucas Chang
• EA Personnel No: R1874043
• EA License No: 18C9495

Additional Information

Beauty & Wellness 📍 Location: Central Singapore 💰 Basic Salary + Monthly Allowances + Incentives + Transport Allowances 🗓 Work Schedule: 5-day work week (must be able to work weekends) Working Hours - Mon - Sat: 10:00 AM - 8:00 PM - Sun: 10:00 AM - 7:00 PM

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