Chapter Area Lead - Operations and Checkout Tech

About the role

Lead the Chapter Area - Operations and Checkout Tech Be accountable for the continuous development and functional mastery of all four Chapters within your Chapter Area: Operations Engineering, Checkout Engineering, Operations & Checkout Engineering, and Operations & Checkout Solution Management Ensure the Chapter Area adheres to METRO-wide standards in tooling, methodology, and governance, aligned with ABR/QBR processes Translate functional priorities - including those specific to POS systems, checkout flows, and operations platform architecture - into enablement initiatives for Skill Chapter Leads Align Chapter Area contribution to METRO's Grand Slam objectives and support strategic initiatives across the Operations and Customer Invoice & Payment platforms Act as the main point of contact for technical expertise in operations and checkout domains, supporting Platform Leads and Squad Leads Foster a strong culture of learning, innovation, and transparency across central and local IT functions, particularly bridging the large Romania-based engineering community (101 FTE) with Germany-based and METRO global teams Drive People & Capability Development Act as the disciplinary line manager for the four Skill Chapter Leads: Operations Engineering, Checkout Engineering, Operations & Checkout Engineering, and Operations & Checkout Solution Management Ensure skilled resources are available for staffing into squads across the Operations and Customer Invoice & Payment platforms, including management of the significant external workforce (~81 EXT FTE) Lead Skill Chapter Leads by example, coaching them to build capabilities in checkout engineering, POS technologies, operational tooling, and payment processing aligned with METRO's harmonization and standardization goals Identify skill gaps - especially in emerging areas such as self-checkout, real-time inventory, and B2B payment innovation - and support recruiting, upskilling, and internal mobility in collaboration with People & Culture Oversee the stabilization and filling of the open Chapter Lead position in Operations & Checkout Engineering as a near-term priority Promote Functional Alignment & Communication Represent the Chapter Area in TOM governance and other METRO forums (e.g., Grand Slam, Platform Syncs, ABR/QBR) Serve as a functional bridge between METRO Digital, MAG, and country teams, ensuring clarity on ownership in checkout and operations technology decisions Actively resolve delivery risks and blockers related to resources and capabilities, including the management of 4 temporary positions within Operations & Checkout Solution Management Promote agile ways of working and drive mindset shift across Skill Chapter Leads and teams, with particular focus on the multicultural, multi-location setup across Germany, Romania, and METRO global Stakeholder Management Collaborate with other Chapter Area Leads and Platform Leads (Operations Platform and Customer Invoice & Payment Platform) to align on strategic initiatives and drive business goals Act as the technical counterpart to Business Platform Leads, providing expert advice on checkout and operations engineering topics, tooling decisions, and build-vs-buy trade-offs Ensure Solution Management Chapter Leads coordinate effectively with external partners for outsourced end-to-end solutions, with support from dedicated Skill Chapter Leads Minimum 4 years of leadership experience in IT or software environments, ideally with exposure to retail technology, POS systems, or operations platforms Proven background in a scaled agile setup with technology and business focus Experience in setting and maintaining functional standards in engineering or solution management disciplines Exposure to defining training programs and enablement roadmaps for technical teams Hands-on involvement in aligning methodologies across distributed, multi-location teams Demonstrated ability to operate in global, matrixed organizations, including managing a significant share of external contractors Strong strategic leadership and stakeholder management skills, with the ability to align engineering capabilities in checkout, operations, and payment solutions to business and platform objectives. Proven ability to lead and coach distributed, multicultural teams through collaboration, mentoring, and non-hierarchical leadership approaches. Solid technical and business acumen across retail operations technology, checkout engineering, and B2B payment ecosystems, balancing technical excellence with customer and business value. Results-oriented mindset focused on continuous improvement, delivery quality, operational reliability, and capability growth within large-scale engineering organizations. Functional Skills Expertise in agile frameworks and methodologies applied to checkout, operations, or retail tech contexts Strong capability in functional training and enablement, particularly for engineering and solution management communities Technical fluency in on

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