Head of Trust and Safety

Benefits

Additional Information

Why Wellthy is for you! At Wellthy , we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We're building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we're seeking collaborative, curious, and purpose-driven teammates to help us expand what's possible. Our work is grounded in the expertise of seasoned care professionals who deeply understand families' real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we're building a more connected, comprehensive care experience for families and caregivers alike. We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members. We're building, evolving, and expanding the market category for care, and we're looking for responsive, collaborative, curious, and purposeful colleagues to join us. As our Head of Trust and Safety , responsible for designing, implementing, and continuously improving the safety, risk, and compliance infrastructure that protects our clients, members, caregivers, and the company. This individual will serve as the company's primary subject-matter expert on regulatory compliance, duty-of-care obligations, and risk mitigation as they relate to in-home and on-site child and elder care services. To be successful in this role you need: Develop and maintain a comprehensive suite of care safety policies, protocols, and standard operating procedures covering in-home child care, elder care, and on-site backup care settings. Establish risk assessment frameworks to evaluate caregiver placements and on-site care facilities prior to and during service delivery. Identify, evaluate, and prioritize operational risks associated with caregiver-client matching, home environment safety, and care delivery. Create escalation protocols for safety incidents, behavioral concerns, medical emergencies, and client complaints, and establish a member and client grievance process that ensures concerns are addressed promptly, documented thoroughly, and resolved in accordance with company policy and applicable law. Design and manage an incident reporting system that captures near-misses, adverse events, and policy violations; analyze data to identify trends and systemic issues. Lead investigations into reported safety incidents, caregiver misconduct, or client complaints; document findings and implement corrective actions. In conjunction with the legal team, ensure all policies align with applicable federal, state, and local laws, including HIPAA, ADA, mandated reporter obligations, and state-specific child and elder care licensing requirements. Monitor evolving regulatory requirements across all jurisdictions in which the company operates and proactively update internal policies to maintain compliance. Serve as the primary liaison with state licensing agencies, child protective services, adult protective services, and other regulatory bodies. Oversee caregiver background screening, credential verification, and ongoing compliance with state caregiver registry requirements, to ensure that caregivers placed through the platform meet all qualifications required by client organizations, state regulations, and accreditation standards. Manage the company's compliance calendar, ensuring timely renewals, audits, and regulatory filings. Partner with legal counsel on liability risk assessments, claims management, and insurance compliance. In conjunction with the operations and people teams, monitor and audit caregiver onboarding compliance requirements, including health screenings, reference checks, identity verification, and mandatory training completions. In conjunction with the operations and people teams, design and deliver ongoing compliance training programs covering child abuse prevention, elder abuse prevention, emergency response

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