Manager, Water

Responsibilities

• Helping clients to understand their customers holistically, and how those that are most in need can be supported
• Work with clients on their major strategic transformation programmes to improve their customer, debt, billing and revenue outcomes through senior strategic advice and thought leadership, data-driven diagnosis, process and journey improvement.
• Support or lead benchmarking and performance reviews, helping clients understand how they compare to peers and where to prioritise action.
• Take a leading role in customer and operational transformation programmes, supporting planning, governance, risk management and senior stakeholder engagement.
• Develop and apply analytical insight, including segmentation, forecasting and KPI reporting, to support better decisions and track impact.
• Work alongside technology and system change, helping ensure business requirements are clear and operational outcomes are delivered.
• Contribute to business development, including proposals, client conversations, thought leadership or reusable assets in Water Retail and Customer Value Assurance.
• You will take on responsibility in line with your experience:
• as a Consultant, owning defined analysis and deliverables, with accountability for quality and detail
• as a Senior Consultant, owning end‑to‑end workstreams and managing day‑to‑day client delivery
• as a Manager or Senior Manager, leading workstreams or engagements, managing teams, and taking accountability for outcomes, quality and client relationships
• Your skills and experience

Requirements

• Experience working in customer value, debt, billing, revenue assurance or affordability , within water retail operations, with a solid understanding of the underlying processes, common issues and levers.
• You've supported or delivered billing or revenue improvement initiatives, such as identifying revenue leakage, improving collections performance, or strengthening controls and governance.
• Experience using data and analysis to diagnose problems, build insight, and support clear recommendations and decisions.
• You've delivered process improvement or operating model work in customer or revenue-focused functions, with an emphasis on practical, implementable change.
• You will have worked with a range of stakeholders across operations, finance, digital and data teams, and can communicate confiden

Benefits

Additional Information

About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence - all powered by advanced technology, data, AI and digital innovation. Clients value Baringa's collaborative approach and the way its teams integrate seamlessly - all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Water practice are looking for an experienced Consultants to Senior Managers to join the team. Our Retail, Networks and Water division helps regulated utilities and adjacent organisations improve performance, deliver transformation, and strengthen outcomes for customers. We're at the heart of these industries, driving meaningful and lasting improvement. This is an incredibly important period for our Water clients. Following final determinations, we expect a sustained period of significant transformation set against the context of rising bills and increasing customer financial vulnerability. As we already work with most of these organisations, Baringa is well positioned to help Water Retailers to successfully plan for and navigate these challenges. Within our Water practice, the Water Retail and Customer Value and Affordability team supports clients to protect their most financially vulnerable customers whilst improving value across the customer lifecycle, with a focus on billing and revenue improvement, debt and affordability, and operational effectiveness in customer-facing functions.

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