Partner Success Manager - ServiceTitan

Responsibilities

• Partner Lifecycle Management
• Serve as the primary ServiceTitan partner for assigned brands
• Guide brands from onboarding through operational maturity
• Build strong relationships with leadership and operational teams
• Ensure successful adoption of Guild Garage Group standards and best practices
• Onboarding & Implementation
• Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
• Translate legacy workflows into scalable ServiceTitan processes and Guild standards
• Project manage onboarding timelines, deliverables, and go-live execution
• Travel onsite for 1-2 weeks during go-live to support launch and stabilization
• Training & Coaching
• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
• Provide ongoing coaching to improve adoption, consistency, and operational performance
• Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement
• Support & Continuous Improvement
• Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
• Identify opportunities to improve workflows, efficiency, and overall platform utilization
• Support rollout of new tools, processes, and operational initiatives across brands
• ________________________________________

Requirements

• Expert-level knowledge of ServiceTitan
• Experience onboarding and supporting multi-location service businesses
• Strong training, facilitation, and coaching skills
• Proven project management and implementation experience
• Ability to manage multiple brands and priorities in a high-volume environment
• Strong communication, organization, and problem-solving skills
• Willingness to travel as needed for onsite onboarding and support
• ________________________________________
• What Success Looks Like
• Smooth onboarding and successful go-live execution
• High ServiceTitan adoption and process consistency across brands
• Improved operational performance and KPI achievement
• Strong partner relationships and long-term engagement
• Continuous improvement mindset across all assigned locations
• What we have to offer you!
• Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
• Ready to Join Us?
• If you're a ServiceTitan expert who loves building scalable systems, managing complex integrations , and driving real results, we want to hear from you!
• 👉 Apply today and become a key player in the future of Guild Garage Group.
• All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
• *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
• Pay Range
• $90,000 - $110,000 USD

Benefits

Additional Information

🚀 ServiceTitan Partner Success Manager (PSM) - Residential Home Services (Garage Doors) Guild Garage Group Remote Position | $90,000 - $110,000 annually | Reports to VP of Integrations Position Summary: The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan. The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands. This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills. ________________________________________

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