Vice President - Client Support - Asset Management

About the role

About M&G India We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business. About M&G Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Role: Vice President - Client Support - Asset Management Function: Asset Management Location: Powai Job Purpose: The Vice President - Client Support leads the Client Support function for the asset management business, overseeing teams across Product Reporting, Marketing Intelligence, Client Data and other client‑support service areas. The role is responsible for delivering high‑quality support, strengthening global capability from India, driving continuous improvement and innovation, and shaping a scalable, automated and client‑centric service model. A key focus of the role is to build and lead deep functional expertise in Product Reporting and Marketing Intelligence (WMI) , ensuring high quality, insight driven and client relevant outputs across reporting deliverables. This role reports to the local Head and partners closely with global stakeholders in a matrix structure. A key priority is expanding specialised capability, modernising delivery models and enhancing client experience across the enterprise. Role Impact This role strengthens the quality, transparency and reliability of client‑support capabilities, builds trust with global stakeholders, drives efficiency and innovation, and reinforces India's position as a strategic value creator within the global model. The role also enhances the firm's ability to deliver high quality product narratives, performance insights and marketing collateral , thereby directly supporting client engagement, sales enablement and brand positioning. Key Responsibilities (including but not limited to): Strategic Leadership Set the strategic direction for the Client Support function, aligned with global client and reporting priorities. Engage with global partners to understand evolving needs, agree on joint plans and review performance through structured, data‑driven discussions. Establish India as a centre of excellence through capability building, innovation and consistent delivery against quality and cost targets. Define and drive the roadmap for Product Reporting and Marketing Intelligence capabilities , including standardisation/ of factsheets, commentaries, pitch materials and client reporting outputs Service Delivery Excellence Ensure accurate, timely and high‑quality delivery across all client support activities. Strengthen controls, data accuracy and adherence to internal guidelines and standards. Drive simplification, standardisation and productivity improvements through automation, analytics and continuous improvement initiatives. Lead transitions of work from vendors and onshore teams, ensuring strong controls and seamless knowledge transfer Oversee delivery of product reporting outputs/commentaries (Strong understanding of factsheets, performance reports, attribution summaries, pitchbooks, RFP/DDQ content) with strong emphasis on accuracy, consistency and client relevance Ensure strong understanding of performance data, benchmarks, attribution and investment narratives within the teams Note : The role is not intended to be operations/process execution focused , but rather to drive value-added, insight-led reporting and client deliverables Client & Stakeholder Engagement Serve as a strategic contact point for reporting‑related inquiries, escalations and guidance. Conduct structured stakeholder reviews (e.g., scorecards, performance dialogues) to maintain transparency and drive service enhancements. Work closely with Client Services, Product, Marketing, Investments and Technology teams to streamline delivery and elevate client experience Act as a trusted partner to Product, Investment and Distribution teams , contributing to development of client-facing materials and product positioning content Technology, Data & Automation Assess and implement tools and capabilities that enhance reporting, dat

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