SAP Senior Solution Architect

Responsibilities

• This is an exciting and broad role where your voice will be at the forefront in shaping how we help our clients. It is a consultative advisory role that enables our customers to translate their technical stack into solutions.
• You will advise our customers on their journey of understanding alternate methods of support, based on your experience and practice or awareness of the deployment, management, and updates for the SAP ERP stack (any exposure to Oracle, VMware is a bonus).
• You will help frame stories and interpret technology challenges into real business solutions and outcomes.
• You will heavily participate in and contribute to the commercial aspects of the solution by drafting support spend estimates and cost prediction models.
• You will play a key role in driving both technical and financial aspects of the solution by working with other teams across different time zones and often under tight timelines.
• Proactively adapts to new challenges with minimal supervision and takes ownership of developing processes and frameworks suited to the APAC region.
• You will be adept at reading the audience in conversations and be able to tailor your talk track or responses accordingly.
• A team player with a passion for understanding the complexities of third-party support. Willing to invest time and effort to learn and collaborate with peers and colleagues throughout the process.
• Open to supporting other regions as needed, contributing knowledge and assistance across geographies.
• Able to quickly grasp new or unfamiliar concepts, especially within the third-party software support ecosystem.
• Demonstrates empathy and foresight in responding to last-minute or ad hoc requests from management, colleagues, or prospects. Strives to deliver thoughtful, tailored, and actionable responses.
• Builds and maintains strong, lasting relationships with in-region partners around delivery, resale, referral, and license compliance.
• Leads, owns, and collaborates on RFP/RFI/RFQ exercises, ensuring high-quality and timely submissions.
• Anticipates challenges and proactively works to resolve them by coordinating with internal and external stakeholders.
• Demonstrate foresight by identifying gaps in messaging and creating quality collateral (PowerPoint slides, whitepapers, data analysis) with minimal supervision.
• Commands credibility with prospects and partners by leveraging deep technical expertise and experience to build trust and influence.
• Quickly gains a strong understanding of SAP security approach under third-party support and serves as a trusted security advisor to prospects, customers, and partners.
• You will advise your peers in sales on the interwoven nature of the SAP software footprint in front of you.
• You will work across a bro

Benefits

Additional Information

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry's highest-rated provider for third-party software support services for Oracle, SAP and VMware. Spinnaker Support has an immediate opening for a Senior Solution Architect (SSA) to join our team in South Africa working with customers across EMEA. The primary focus of an SSA is to work collaboratively with the Spinnaker Support Account Executives during the opportunity/prospect development process, acting as the technical and security subject matter expert on a core set of Spinnaker Support product and service offerings. The SSA will advocate our technical capabilities, security solution, value proposition, and the service benefits to our partners, prospects and internal sales force alike. This SSA will primarily participate in the sales process through prospect technical landscape and spend analysis, and technical solution development while acting as the subject matter expert that addresses all technical concerns. This role will support both third party support and managed services sales pursuits.

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