HR Shared Services Associate

About the role

The HR Shared Services Associate a ssists in Human Resources (HR) operational processes within the organization. They will s upport HR operations, ensuring alignment with day-to-day goals and regulatory requirements. This position provide s oversight of HR policies and procedures ensuring compliance with local and state employment laws, regulations, and industry standards. The US HR Hub team operates within a wider global HR function, delivering specialist support for complex HR queries and escalations while maintaining data accuracy, compliance, and consistent service delivery across regions. The team is highly collaborative, with a strong focus on continuous process improvement and delivering an excellent customer experience.

Responsibilities

• Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention.
• Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. ( e.g. transfers, promotions, employment separations, etc.).
• Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
• Ensures data quality and follows global data standards , run ad-hoc reports to assist in this task.
• Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
• Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
• Cultivates networks across a variety of functions and locations with the organization.
• What you bring:
• High School Diploma or GED or the equivalent combination of education, training or work experience is preferable.
• Skill in use of People Office systems, preferably Workday
• Knowledge of People Office concepts, policies, and procedures
• Attention to detail and accuracy, excellent data entry, organizational and prioritization skills
• Excellent customer service, problem solving, and multi-tasking skills
• Ability to work in an organized manner and consistently follow-up on tasks
• Ability to work both independently and in a team environment
• Ability to maintain confidentiality
• Excellent oral and written communication skills
• Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
• Ability to establish and maintain effective working relationships with employees, management, and clients
• Experience with customer support: customer, interactions, addressing escalations.
• What we offer you:
• At FIS, you can grow your career as far as you want to take it. Here's what else we offer:
• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits
• Privacy Statement
• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
• EEOC Statement
• Sourcing Model

Additional Information

Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

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