Senior Business Analyst

Responsibilities

• Account Performance & Goal Tracking
• Operational Health: Monitor store-level operational metrics (e.g., online rate, prep times, cancellation rates) to ensure merchants are operating as we believe and maintaining a high-quality customer experience.
• QBR/ MBR /WBR Frameworks: Design the data structures for Quarterly , Weekly, and Monthly Business Reviews, ensuring the team provides high-value, actionable insights to brand executives rather than raw data.
• Performance Accountability: Act as the "source of truth" for account health, identifying which stores are underperforming against internal goals and proposing data-backed interventions.
• Reporting, Dashboarding & Scalable Solutions
• Executive Visibility: Design and maintain automated dashboards that track performance target attainment, pipeline health, and any growth for presentation to senior leadership.
• From Insight to Tool: Identify recurring data needs from the account management team and build scalable, repeatable solutions (e.g., automated slide generators or performance calculators) in G-Suite and Microsoft Office.
• SQL-Driven Analysis: Independently query large-scale databases to answer bespoke business questions and validate new growth hypotheses.
• Cross-functional Collaboration & Execution
• Work as a thought partner to Account Management leadership, pressure-testing targets and providing analytical rigor to the territory planning process.
• Support alignment across teams by providing a shared analytical language for how we measure "success" for both the partner and the business.

Requirements

• Analytical Mindset: Significant experience in strategy, business intelligence, or data-driven analyst roles. You must be comfortable working independently with large, complex datasets.
• Technical Skillset: Strong proficiency in SQL is mandatory. You can write your own queries to extract insights without relying on pre-built reports.
• Visualization: Advanced skills in Spreadsheets (Excel/Sheets) and Slides (PPT/Slides). Experience building automated dashboards in tools like Tableau, Looker, or similar BI platforms is preferred.
• Metric Design: Experience designing KPIs and measurement frameworks for complex, multi-variable business problems.
• Business level English.
• Background in marketplaces, e-commerce, or food delivery.
• Proven experience turning raw data into compelling executive-level narratives.
• Comfort operating in a fast-paced, ambiguous environment where priorities evolve quickly.
• Business level Japanese
• 採用プロセス
• 書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定
• ※職種や状況により、プロセスが変更される場合があります。
• ※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。
• 勤務条件
• 雇用形態：正社員
• 試用期間：あり（期間・条件は別途通知）
• その他の詳細：ご応募後、別途ご案内いたします。
• 留意事項
• 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。
• 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。
• 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者

Benefits

Additional Information

About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers. Role Overview The team is for Merchant Operation plays a core role in the merchant growth of Rocket Now and this position is a highly analytical, strategy-adjacent position designed to bridge the gap between complex data and frontline execution. You will be responsible for building the analytical frameworks that allow the team to acquire new merchants, support to operate stores without any operational defects, to have visibility platform's utilization. Beyond external merchants' insights, you will own the internal performance narrative, designing the dashboards and reporting structures that track target attainment and store-level health for senior leadership.

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