L2 Application Support Engineer

Responsibilities

• Provide L2 application support for production and non-production environments.
• Monitor application alerts, system logs, batch jobs, interfaces, and scheduled activities.
• Manage and resolve application incident tickets from investigation to closure.
• Troubleshoot, diagnose, and resolve application-related issues to minimize business and customer impact.
• Perform root cause analysis and post-incident reviews to prevent recurrence.
• Escalate critical or unresolved issues to L3, development, infrastructure, cloud, security, or vendor teams where required.
• Track escalated issues proactively until resolution.
• Support application deployments to testing and production environments in accordance with change management procedures.
• Participate in pre-deployment checks, post-deployment validation, and rollback support where required.
• Support day-to-day operational activities, including application monitoring, deployments, and environment support.
• Prepare and maintain incident reports, operational documents, change documents, run-books, known issue records, and workaround documents.
• Provide regular and timely updates to technical leads, management, users, customers, and other stakeholders.
• Support application testing and investigation activities in SIT, UAT, and other non-production environments.
• Assist in production-related queries and requests from internal stakeholders, auditors, banks, and regulators where applicable.
• Assist in annual industry and regulatory testing activities, including VAPT, APT, and APIPT across test and production environments.
• Ensure support services are delivered in accordance with agreed SLAs.
• Perform 24x7 standby support on a rotational basis.

Requirements

• Minimum 5 years of hands-on experience in application support, production support, or application operations.
• Strong experience in Java, J2EE/JEE, Oracle, SQL, PL/SQL, Jasper Reports, APIs, RESTful services, SOAP services, and XML.
• Basic understanding of Solaris and/or Linux operating systems such as RHEL.
• Good working knowledge of ServiceNow development and configuration, including Business Rules, Client Scripts, and Update Sets.
• Experience managing SQL databases across Production, UAT, and SIT environments using tools such as phpMyAdmin or equivalent.
• Good knowledge of Unix shell scripting and RedHat Ansible.
• Experience supporting applications hosted on AWS, including CloudWatch, S3, RDS, EKS, CloudFormation, WAF, ECS, and API Gateway.
• Familiarity with middleware and messaging technologies such as IBM Connect:Direct, IBM MQ, Apache Ignite, Solace PubSub+, and ELK.
• Experience with Spring 4.x, 5.x, or 6.x, Struts 2.x, Spring Boot, and/or Spring Batch.
• Good understanding of SDLC, ITIL, incident management, problem management, change management, and release management processes.
• Good understanding of microservices, containerised environments, and DevSecOps practices will be an advantage.
• Domain knowledge of financial clearing systems, payment systems, and ISO 20022 standards will be an advantage.
• Site Reliability Engineering certification or relevant ITIL, AWS, DevOps, or application support certification will be an advantage.
• To apply,simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com
• EA Licence No.:18S9405 / EA Reg. No.:R1330864
• Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.

Additional Information

We are looking for an L2 Application Support Engineer to provide 24x7 operational support for business-critical applications. The successful candidate will be responsible for application monitoring, incident management, troubleshooting, root cause analysis, deployments, environment support, and stakeholder coordination. The role requires strong hands-on technical experience in Java/J2EE, Oracle, SQL or PL/SQL, APIs, Linux/Unix, AWS, middleware, and production support processes.

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