Learning Experience Leader

Requirements

• Required Qualifications
• Strong training and coaching skills-we prioritize candidates with robust training experience over prior QA exposure. QA elements can be learned on the job.
• Proven training background, including training delivery and coaching practices.
• Experience in evaluating training effectiveness and providing structured feedback.
• Strong written and verbal communication skills in both English and Japanese.
• Fluency in English is essential; bilingual proficiency is highly preferred.
• Excellent time management, planning, and organizational abilities.
• High attention to detail and proactive problem-solving skills.
• A full, clean driving license with a minimum of 2 years' driving experience in Japan.
• No at-fault insurance claims in the past 3 years.
• Demonstrated safe and confident driving skills with a willingness to continue learning.
• Willingness to disclose any secondary employment as part of the application process.
• Ability to pass a pre-employment and/or post-offer health check.
• Employment is contingent on passing random drug and alcohol testing per our company policy.
• Recognized qualification or experience in Training Assessment or Quality Assurance.
• Training experience in bilingual (English + Japanese) environments is highly desirable.
• Driving background is a plus, but candidates may undergo a driving test if necessary.
• Good driving skills
• Experie

Benefits

Additional Information

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. TaskUs Outsourcing Japan supports the automotive and tech industries by providing services in test engineering, endurance testing, application development, and process automation. Our mission is to enhance the usability and safety of automated driving systems, paving the way for a smarter and more secure future in self-driving technology. Where You Will Have an Impact As a Trainer - Quality Assurance Coordinator , you will ensure the consistency, quality, and effectiveness of our training programs and operational standards. You'll play a critical role in enhancing both individual and team performance in support of safe, high-quality operations. Training Program Design & Delivery Develop and maintain engaging training materials, including manuals, presentations, and digital resources. Collaborate with subject matter experts to update and improve training content and delivery methods. Support Team Leads with staff professional development and course completion tracking. Training Evaluation & Quality Assurance Monitor and evaluate the effectiveness of training programs; recommend improvements based on feedback and performance. Conduct regular assessments of operational practices across teams and individuals. Ensure all team members meet internal quality standards and performance objectives. Compliance & Record Keeping Maintain comprehensive training records in alignment with company policies and legal regulations. Oversee compliance with required training certifications and documentation. Data Analysis & Continuous Improvement Analyze training-related metrics and trends to identify performance gaps and opportunities for improvement. Lead the development and implementation of quality assurance processes tied to training and operations. Strategic Collaboration Work with cross-functional stakeholders to identify and address future training needs in line with business growth.

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