UKG Ready Specialist - Contract

About the role

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. UKG Ready is Pindrop's system of record for headcount, compensation, onboarding, payroll, and compliance reporting. It is currently under-optimized- inconsistently configured, insufficiently automated, and generating downstream data quality issues that affect reporting, accuracy, and audit readiness. We need a UKG Ready subject matter expert who can step in quickly, assess our implementation as it stands today, learn our processes end-to-end, and immediately begin driving improvements. This is a hands-on, high-ownership role for someone who knows the system deeply enough to see what's wrong, explain it clearly to others, and fix it, without waiting to be told what to do next. Accuracy is not a preference here. It is the standard. Every data point, every workflow, every configuration decision matters because the downstream consequences are real: payroll, headcount reporting, compliance, and Finance alignment all run through this system. The person in this role understands that, takes it seriously, and holds that bar for themselves and for the team they support. Your Working Partnership You will report up to the Sr. Director of People Operations, who has ultimate ownership of the system. Your role owns both the system and process layer- what the system does, the workflows it supports, and the standards the team follows, as well as how it is configured, how it integrates, and how it performs. Clear scope boundaries are established from day one. Strong partnership, mutual respect for each other's domain, and a shared commitment to getting it right are non-negotiables.

Responsibilities

• UKG Ready Assessment & Optimization
• Come in quickly, assess the current implementation honestly, and document what's working, what's broken, and what's missing, with a clear priority roadmap agreed with the Sr. Director within the first 30 days
• Serve as Pindrop's primary UKG Ready subject matter expert- the single owner of system configuration, workflow builds, and ongoing optimization
• Build out and optimize UKG Ready modules relevant to Pindrop's scale: Core HR, Onboarding, Time & Attendance, Reporting, and Benefits Administration
• Design and implement automated workflows that reduce manual data entry, eliminate duplicate processes, and improve data accuracy across the employee lifecycle
• Know the outcomes of workflows- not just how they are configured, but what they produce, where they break down, and how to validate that they're working correctly
• Configure manager and employee self-service functionality to reduce administrative ticket volume to the People Operations team
• Data Integrity & Accuracy
• Audit every historical data set in the system: identify errors, correct historical data issues, and establish quality controls that prevent recurrence
• Own the technical connectivity between UKG Ready and downstream systems: payroll, benefits administration, Finance reporting, and IT provisioning
• Build data integrity checks and automated reporting that give leadership confidence in headcount and compensation data at any given moment
• Partner with IT and Security on system governance, access controls, and integration architecture
• Hold accuracy as the non-negotiable standard- flag issues proactively, escalate when appropriate, and never let data quality slide
• Education, Coaching & Collaboration
• Clearly explain the system to non-technical colleagues- how it works, why it is configured the way it is, and what to do when something doesn't look right
• Train the Sr. Manager of People Operations and other team members on UKG Ready administrative functions, self-service features, and reporting capabilities
• Approach knowledge transfer as an ongoing responsibility, not an end-of-engagement task- document of SOPs is essential as you build, coach as you go
• Show up with an above-and-beyond attitude: willing to listen, willing to learn, and invested in the success of the people and processes around you
• Bring a process improvement mindset, not just fixing what's broken, but surfacing and implementing a better way
• Do

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