Information Technology Specialist (Applications Software)

About the role

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Border Enforcement and Management Systems Directorate, located in Ashburn, VA. Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location listed above. Basic Requirement: Applicants must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience. Experience: You qualify for the GS-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting in the modification of Geospatial Information Systems (GIS) application code or geoprocessing workflows using established templates and guidance. Performing routine testing of software functionality and documenting results for review by senior staff. Troubleshooting and resolving common software errors (e.g., script syntax issues, failed data loads) under guidance. Providing technical assistance to customers on standard GIS application functions, including responding to requests for map printing or basic data extraction. Performing standard Quality Assurance/Quality Control (QA/QC) checks on geospatial datasets and cartographic products and correcting missing attribute values or routine errors. Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Independently designing, developing, debugging, modifying, testing, installing, implementing, and supporting new and existing GIS applications within ArcGIS Online, ArcGIS Enterprise, and ArcGIS Server environments. Developing and maintaining static and dynamic cartographic products integrated within enterprise systems. Creating and maintaining automation scripts using Python and Arcade for geospatial tasks. Configuring and supporting web mapping applications using HTML, JavaScript, and CSS within ArcGIS Online and ArcGIS Enterprise platforms. Conducting QA/QC of geospatial datasets, geoprocessing outputs, enterprise geodatabases, and cartographic products to ensure data integrity and metadata completeness. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Please upload your resume under the "Resume" document type. Any other relevant supporting documents should be uploaded under their appropriate document types as mentioned above. Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration. Do not submit documents as a PDF Portfolios. Education Substitution: Please see Education section for details. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 06/24/2026. Overstating your qualific

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