Director of Patient Outreach (Enrollment)

Responsibilities

• Operational Leadership & Strategy
• Oversee daily operations of outreach teams and ensure alignment to strategic initatives
• Other expanded responsibilities could include benefits investigations, and patient financial assistance, ensuring efficiency and compliance with industry best practices.
• Develop and implement scalable operational strategies that enhance and align to continued growth
• Lead and facilitate strategic discussions with regional and senior leadership teams to identify challenges, develop solutions, and drive continuous operational improvements.
• Monitor and manage budgets, ensuring operational performance targets are met while maintaining a patient-centered approach.
• Drive continuous process improvement initiatives by assessing workflows, identifying inefficiencies, and implementing best practices across the broader team.
• Provide visibility and career advancement opportunities through leadership training, succession planning, and mentorship programs.
• Team Leadership & Talent Development
• Build, inspire, and develop a high performing, engaged team by providing clear direction, motivation, and professional growth opportunities.
• Provide coaching, feedback, and development to direct reports, including CO Managers, Supervisors, Senior/Team Leads, and Patient Outreach Team members to ensure alignment with performance expectations.
• Create individualized development plans for team members, leveraging the Leadership Development Model (LDM) to help them reach their full potential.
• Lead the identification and development of future leaders within the Outreach team, ensuring a strong leadership pipeline for continued growth.
• Ability to lead teams through operational challenges and unexpected disruptions as well as manage conflict resolution using de-escalating techniques to support team as well as client expectations.
• Stakeholder & Cross-Functional Collaboration
• Establish and maintain strong relationships with Regional Vice Presidents (RVPs) and their regional leadership teams to ensure health system and clinic satisfaction.
• Serve as a trusted partner and subject matter expert to hospital and clinic leadership, helping resolve operational challenges and drive service excellence.
• Partner with data analytics and other functional teams to evaluate performance metrics, execute improvement initiatives, and support data-driven decision-making.
• Stakeholder influence in a matrixed organization will be necessary to influence people without direct authority (particularly true when working with client partners and regional facing support teams)
• P erformance Management & Compliance
• Ensure consistent adoption of best practices across all CO operations, driving alignm

Benefits

Additional Information

Position Overview: Shields is searching for an exceptional, hands-on operations leader to support a key growth driver enrolling new patients to the care model. This role is ideal for candidates with a background in healthcare or pharmacy operations and experience managing and scaling large, fast-paced, high functioning business units. As the Director of Patient Outreach, you will be responsible for leading a team of managers and supervisors focused on educating and enrolling new patients onto the Shields care model. You will drive operational efficiency, best practice adoption, and process improvement initiatives while fostering a culture of accountability, engagement, and professional development. Success in this role requires a problem-solver who can drive innovation and implement scalable solutions that enhance Shields' partnerships with hospital systems. You will work cross-functionally with regional leaders, clinical teams, and senior executives to continuously improve operations and optimize patient experiences. If you thrive in high-growth, people and patient-focused environment, excel at leading large teams, and are passionate about developing people while driving operational success, we invite you to be a key part of Shields' mission to drive differentiated patient outcomes in specialty pharmacy management. Position Highlights: Lead & Inspire High-Performing Teams - Provide strategic leadership to a growing leadership team, fostering a culture of excellence, engagement, and accountability. Develop & Elevate Talent - Invest in the growth and career development of employees, empowering them through coaching, mentorship, and performance-driven leadership. Drive Operational Excellence at Scale - Oversee large-scale healthcare operations, implementing best practices and innovative solutions to enhance efficiency and patient outcomes. Thrive in a High-Growth, Fast-Paced Environment - Play a key role in scaling operations within a rapidly expanding organization that is transforming specialty pharmacy management. Make a Meaningful Impact - Directly contribute to improving the patient experience by ensuring we are educating patients effectively and providing seamless, high-quality, and patient-centered care

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