Senior Manager, Fulfillment Operations

About the role

*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="1f1996a0-490f-4725-8532-004373e99398" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant"> We are looking for a highly analytical, hands-on, and solutions-oriented operator to join our Fulfillment team as our Senior Manager, Fulfillment Operations , reporting to our Director of Fulfillment Operations. This role will be based on-site at our Groveport, Ohio distribution center, where you will serve as Bombas' dedicated on-the-ground leader within our 3PL network. This is an opportunity to take ownership of stabilizing and optimizing an existing fulfillment operation while helping scale a multi-node network to support growth and peak demand. You will drive operational consistency, accountability, and performance across 3PL partners, while acting as the key link between warehouse teams and cross-functional stakeholders. This role also requires travel approximately one week per month to support a secondary West Coast warehouse. What you'll be responsible for: Stabilize, standardize, and optimize operations at 3PL in Groveport, Ohio for eCommerce, Wholesale, Retail, and Donation sales channels. Drive best practice standardization across all Bombas DC's Facilitate short, medium and long term activity and capacity planning across an omni-channel environment. Identify inefficient or fragmented processes in the current fulfillment operation with RCA. Partner with 3PL management and operators to develop prioritized improvement plans, including SOP creation and training. Serve as primary POC for Ohio 3PL teams, and liaise between 3PL and internal teams at Bombas-Operations, Transportation, Customer Service, Planning, Sourcing, and FP&A. Align warehouse storage capacity with inbound SKU counts and unit volume using forward-looking forecasts across sales channels. Support 3PL staff in optimizations to SKU slotting and order waving; picking carts and pick paths, and efficient storage across pick and reserve locations. Maintain and socialize order and unit forecasts. Validate against 3PL capacity models, labor plans, and throughput assumptions. Oversee peak capacity planning and track inbound and outbound waterfalls. Provide intensive care during annual, peak volume period. Support fulfillment synergy between the Ohio warehouse and additional fulfillment centers, e.g. consistent SLAs, process standardization, and inventory visibility. Validate wholesale order execution across key milestones-release to floor, VAS status, routing date, ship confirmation, and pickup-ensuring routing compliance. Troubleshoot onsite issues and escalate to internal teams as needed. Monitor and report on SLA compliance and operational KPIs. Hold 3PL accountable to contracted SLAs. Prepare and lead daily / weekly meetings and QBRs across 3PL and Bombas Operations team. Use WMS, NetSuite, and Business intelligence tools to report on fulfillment "health" across sales channels and to perform ad hoc analyses. Standardize KPIs, SLAs, and reporting across ful

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Additional Information

Job Title: Senior Manager, Fulfillment Operations About Bombas: Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live. Click here to see what it's like to work inside the Bombas Hive! The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we're inspired by that. We know it's the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices. Based on the specific needs and job requirements, this role will be working out of our Bombas Distribution Center in Groveport, OH.

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