Solution Architect, Agentic AI Delivery

Responsibilities

• Act as a trusted advisor, guiding customers on implementation options and deployment activities.
• Lead the discovery process with customers to capture their technical requirements and business objectives.
• Drive consensus with the customer on the proposed approach and timeframe.
• Identify and craft requirements for capabilities that need to be created as part of the recommended solution.
• Participate in project-specific development activities, either as the primary developer or contributing to a team effort.
• Assist with validation of the complete solution in development, staging, and production environments.
• Monitor and optimize deployments in response to evolving business needs.
• Create and maintain the documentation archive specific to each implementation.
• Required Skills
• At least 3 years of hands-on experience in solution architecture and integration, preferably in the financial services industry.
• Experience implementing solutions incorporating AI, ideally agentic AI in a production environment.
• Working knowledge of the regulatory, security, and governance needs of financial institutions.
• Strong ability to communicate clearly with technical and non-technical stakeholders from the trenches to the C-suite.
• Proficiency with AWS and Azure environments.
• Capable of building production-ready scripts or code for data manipulation and API integration, either directly or using AI tools.
• General knowledge of Java or Python sufficient for building, enhancing, and debugging proprietary tools.
• Comfortable with solving problems in a complex and ambiguous context.
• Willingness to "wear many hats" and "roll up your sleeves" as is common in a fast-paced, nimble company such as ours.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Requirements

• Experience with banking platforms such as Candescent, Q2, FIS, and Jack Henry.
• Familiarity with voice systems and modern telephony.
• Understanding of contact center architecture and operations.
• Conversational Spanish fluency, ideally as a native speaker.

Benefits

Additional Information

Kasisto is seeking a creative and resourceful Solution Architect to work with customers on the design, development, and deployment of agentic applications for financial services. This hands-on role will include integration with enterprise systems, knowledge sources, communication channels, and analytics tools as part of the end-to-end solution. We will consider only candidates who reside in New York, New Jersey, Massachusetts, Georgia, or Texas.

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