Operations Coordinator

Requirements

• Operations Coordinator
• Proficient in MS Office
• Problem-solving with critical thinking and analytical skills
• Ability to be flexible, multitask and learn in a fast-paced environment
• Self-driven nature with strong attention to detail
• Professional customer service skills

Benefits

Additional Information

Anticimex is the modern pest control company. Through prevention, new technology and sustainable solutions, we meet the new demands for healthy environments, for both individuals and businesses. Due to growth, we're looking for good customer service Operations Coordinator to join our team. As part of your role, you will be responsible for the below duties: - Provide excellent customer service to clients - Handle phone calls and emails - Schedule and coordinate with Clients and Technicians for service appointments and follow ups - Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives. Follow up to ensure closure - Communicate effectively, maintain and establish close rapport with clients - Creating contracts and services into in-house programme and uploading of supporting documents - Monitor cash collection bytechnicians in your team - Check and compile service reports before sending to customers - Prepare invoices accurately prior to send out to customers - Attend to meeting with customers as and when required - Preparing of reports requested by customers as and when required - Perform all other ad-hoc duties as and when required

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