Product Data Analyst (L3)

About the role

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Product Data Analyst (L3) This position is needed to help uncover and deliver product data, analysis, and insights that empower stakeholders at all levels to maximize the impact of data in decision making. Our team is expanding to provide meaningful, data-backed insights from which to develop and grow our industry leading communications products.You will own analytics workstreams end to end from ambiguous problem statements to deliver insights in a fast moving environment.

Responsibilities

• In this role, you'll:
• End-to-End Analytics: Own complex projects from scoping ambiguous problems to delivering actionable, data-driven insights.
• Product Strategy: Partner with PMs to define metrics, build reporting dashboards, and inject data into product planning.
• Technical Execution: Apply SQL and visualization tools (Looker, Tableau) to translate complex data into clear stakeholder recommendations.
• Data Standardisation: Maintain and document metrics, datasets, and models using Confluence and Datahub to ensure a single source of truth.
• Project Management: Balance multiple concurrent initiatives with clear prioritization and proactive status updates.
• Quality Assurance: Maintain rigorous data quality standards through robust validation and transparent quality control.
• AI-Driven Efficiency: Integrate modern AI tools into daily workflows to speed up SQL coding, analysis, and documentation.

Requirements

• Required:
• Professional Experience: 4+ years of experience in quantitative analysis, business intelligence, or data analytics, with a proven track record of converting complex, ambiguous data into actionable business results.
• Core Technical Skills: 4+ years of hands-on experience writing, optimizing, and performing quality assurance (QA) in SQL or relational database languages on a regular basis.
• Data Visualization: Proficiency with modern BI tools, with a strong preference for Tableau and Looker (LookML).
• Structured Problem Solving: Strong analytical mindset with the ability to decompose vague problem statements into clear, executable data strategies.
• End-to-End Ownership: Demonstrated ability to independently manage deliverables from initial requirement gathering through to stakeholder delivery with minimal guidance.
• Project Delivery: Exceptional organizational skills with a track record of juggling multiple competing priorities and driving tasks to completion with reliable follow-through.
• Communication & Stakeholder influence: Strong written and verbal communication skills with the ability to translate analytics insights into clear narratives and action items that influence stakeholder decisions
• Desired:
• AI & Innovation: Experience leveraging LLMs/AI tools to accelerate analytics workflows, combined with a strong curiosity to continuously upskill as technology evolves.
• Data Engineering & Infrastructure: Familiarity with data warehousing concepts, ETL processes, and distributed computing frameworks such as AWS Glue, Spark, DBT, Athena.
• Advanced Analytics: Proficiency in Python (Pandas, NumPy, Scikit-Learn) or R for statistical modeling, regression analysis, hypothesis testing, and causal inference.
• Location
• This role will be remote, and based in India (only in Karnataka, Tamil nadu, Maharashtra, Telangana, Delhi)
• Travel
• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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