Bilingual Customer Service Representative (English/French)

Responsibilities

• Handle incoming client/agent calls regarding mutual funds
• Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information
• Process client/agent requests/policy administration
• Ensure quality service is being provided which includes following the call path and monthly monitoring
• Adhere to complaint handling and privacy procedures
• Remain current on the ongoing changes made to all policies and procedures
• Miscellaneous duties as assigned

Requirements

• Post-secondary education or equivalent knowledge and skills acquired through related work experience
• Excellent verbal and written communication skills in English and French
• Self-starter, quick learner, able to adapt well to constant industry changes
• Minimum one year comparable customer service experience
• Thrives in a fast-paced communications environment
• Sound decision making and organizational skills
• Basic computer skills
• WHY JOIN PRIMERICA:
• Be part of the Pramerica family-a group united by a shared purpose of helping create financially independent families
• Experience a friendly, collaborative, and inclusive culture
• Work in a highly interactive, team-oriented environment
• Thrive in a workplace that values collaboration, shared values, and encourages growth and achievement
• We are proud to be a hybrid organization, offering employees the flexibility to work both in the office and virtually, based on business needs, client requirements, and individual preferences

Benefits

Additional Information

About this Position We are looking for a Bilingual Customer Service Representative to join our Communications Department. This posting reflects an existing vacancy within the organization. Salary range: $45,000 - $47,000 This is a remote position; however, the successful candidate must work from the office for the duration of the training period before transitioning to a remote work arrangement. Responsibilities and Qualifications

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