Delivery Manager - Atlassian Platforms (Jira & Confluence)

About the role

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. Our company progresses on making international transactions faster, smarter, and better, in a constantly changing world and a competitive marketplace. Innovations in the cross-border payments landscape are introduced, new technology enables new opportunity. At the same time, the industry - and Swift - navigate through uncertainty (permacrisis), and Swift keeps relentless focus and strong track records on the reliability and resiliency of our services and platform, and our technology infrastructure and capabilities undergo transformation. To be scalable and fast-to-market, we aim to automate, standardize, and simplify the "tech layer" underneath our "business offering". As the Technology Platform group, we aspire to be a provider of technology services rather than a supplier of technology capabilities. This necessitates a leadership role focused on defining, analysing, and validating functional requirements for large and complex projects, aligning closely with customers and other divisions. Success in this role involves evaluating solutions to technical and business problems, providing highly technical or relevant business knowledge, producing, and maintaining conceptual models, and leading business process redesign. The goal is to ensure operational excellence, Role Overview SWIFT is seeking for a Delivery Manager to lead the end-to-end delivery and operations of our Atlassian platforms (Jira and Confluence). This role replaces a traditional Product Owner model with a stronger focus on execution, vendor management, and delivery accountability. You will be responsible for driving platform stability, managing BAU and demand, and ensuring successful delivery of ongoing transformation initiatives, including cloud migration and platform optimization. This role also includes people and vendor leadership, with responsibility for managing consultants and coordinating across multiple service providers.

Responsibilities

• Delivery Ownership
• Own end-to-end delivery of Jira and Confluence services
• Manage and prioritize backlog across BAU, enhancements, and transformation work
• Ensure delivery timelines, quality, and outcomes are met
• Vendor & Partner Management
• Manage external service providers and consultants
• Ensure clear scope, accountability, and performance tracking
• Act as escalation point for delivery issues
• Drive efficiency and cost optimization
• Platform Operations (Run)
• Oversee incident and service request management
• Ensure SLAs are met and platform stability is maintained
• Identify and reduce recurring issues
• Drive automation and standardization to reduce manual workload
• Demand & Change Management
• Govern incoming requests and enhancements
• Ensure proper scoping and prioritization
• Balance BAU, enhancements, and transformation work
• Transformation & Continuous Improvement
• Support and drive Atlassian Cloud migration
• Lead standardization of workflows, templates, and governance
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