Product Manager, Agent Development - Flagship Deployment

About the role

At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Responsibilities

• Own the agent, end to end. You own what the agent does (workflows, decisions, escalation logic), how it works (architecture, data flows, APIs, integrations), and how it feels to users (clarity, trust, edge cases, failures at scale). It takes equal parts product sense, technical depth, and taste.
• Navigate enterprise complexity. At this scale, every big technical discussion is also a negotiation - you'll need to read the implications in real time, hold your ground, and steer toward the right outcome. Expect to work across business units, procurement, compliance, and senior execs.
• Invent what's next . Beyond making today's agent great, you'll imagine experiences the customer hasn't asked for yet - then partner with their teams to scope, design, and ship them.

Requirements

• 5-8+ years of experience building highly technical products, with at least 2-3 years as a Senior PM or above (or equivalent demonstrated scope and ownership).
• Engineering background or equivalent technical depth - you can review architecture, reason about API design, and hold your own in a technical discussion without needing an engineer to translate.
• You've shipped and owned production-grade systems at scale, with the reliability, observability, and hard tradeoffs that come with complex systems.
• A track record of operating as a trusted technical partner to enterprise customers - managing ambiguity and competing priorities, influencing without authority, and knowing when to push back.
• A high quality bar and quick to learn - you sweat the details others let slide, and pick up unfamiliar tools and domains fast.
• Exceptional communication: you can explain a complex integration decision to an engineer, then explain the same decision to a VP.
• Even better...
• You've worked with language models and production AI agents, and understand not just what they do but also how they work under the hood.
• You are familiar with retail or consumer business operations - order management, CX workflows, fulfillment, subscriptions, or commerce infrastructure.
• You're a builder - side projects, open source, a startup attempt, or real production code (TypeScript, Go, Python, or similar) and enjoy getting your hands dirty.
• Experience working in a dedicated, embedded model with a named enterprise account - you know what it means to be accountable for a relationship at that depth.
• MBA or equivalent business breadth - this is a product role, but you'll shape account strategy, commercial conversations, and what Sierra builds next.
• Our values
• Customer Obsession: We deep

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