Systems Engineer
External
Servicetitan · Glendale, CAFull-timeHybrid2w ago
AzureBashCapacity PlanningCross-functional CollaborationDNSDocumentation
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Responsibilities
- Own Azure Cloud Infrastructure
- Design, deploy, and manage Azure infrastructure including compute, networking, storage, and identity services
- Build and maintain infrastructure using Terraform and/or Bicep for repeatable, version-controlled, auditable deployments
- Drive cloud cost optimization, security posture, and reliability across our Azure environment
- Work with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI-powered internal tooling
- Manage On-Premises & Hybrid Infrastructure
- Administer Windows Server and Linux environments across on-prem and hybrid deployments
- Manage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync health
- Maintain and optimize VMware virtualization infrastructure (ESXi, vCenter)
- Own server lifecycle: provisioning, patching, decommissioning, and capacity planning
- Build Automation & Drive Engineering Efficiency
- Develop PowerShell, Bash, and Python scripts to automate repetitive infrastructure tasks
- Apply AI-assisted development tools to accelerate scripting, operational efficiency, and documentation
- Identify opportunities to reduce manual toil through proactive tooling and workflow improvements
- Maintain ticket discipline and workload visibility for all infrastructure activities
- Partner Across the Business
- Collaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflows
- Produce and maintain accurate, comprehensive runbooks and system documentation
- Proactively surface infrastructure risks and improvement opportunities to leadership
Requirements
- 5+ years of hands-on experience in a Systems Engineer or Infrastructure Engineer role
- Deep Azure infrastructure expertise - compute, networking, identity, storage, and hybrid connectivity
- Proficiency with Terraform and/or Bicep
- Strong scripting skills in PowerShell and/or Bash or Python
- Solid experience administering Windows Server and Active Directory in enterprise environments
- Linux server administration in production environments
- VMware virtualization experience (ESXi, vCenter)
- Experience with enterprise identity platforms such as Okta and Azure AD / Entra ID
- Hands-on experience applying AI and automation tools to infrastructure operations
- Strong communication skills and a track record of cross-functional collaboration
- Experience with Azure Microsoft Foundry and/or Model Context Protocol (MCP) integrations
- Azure certifications: AZ-104, AZ-305, or equivalent
- Demonstrated ability to move from reactive support to proactive infrastructure ownership
- How Success Is Measured
- Infrastructure reliability and reduction in unplanned incidents
- Increased automation coverage and reduction of manual operational toil
- Timely, well-documented project delivery with measurable business impact
- Strong cross-functional partnerships with Help Desk, Security, and Identity teams
- Use of AI Technology
- Be Human With Us:
- Use of AI Technology:
Benefits
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership trainingHealth insuranceVision insuranceFlexible schedule
Additional Information
Ready to be a Titan? At ServiceTitan, we build technology that powers the trades - and we believe our internal technology should set the same bar for quality, scale, and experience. We're looking for a Systems Engineer to join our Corporate IT Infrastructure team. This is a hands-on, high-ownership role responsible for designing, deploying, and operating our Azure cloud environment, on-premises server infrastructure, and enterprise automation capabilities. You will help define how we build and scale our infrastructure as ServiceTitan continues to grow.
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