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Vehicle Operations Support Specialist II (Manheim)

External
Cox Automotive logoCox Automotive · Maple Grove, MN
Full-timeRemoteToday
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About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee wi

Requirements

  • High School Diploma/GED and 3 years' experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field.
  • Effective communication and organization skills required.
  • Commitment to providing excellent customer service essential.
  • Prior experience in vehicle reconditioning, general auto body knowledge, etc. preferred.
  • Satisfactory computer skills and the ability to utilize a handheld portable terminal preferred.
  • Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb.
  • Work Environment:
  • This is an outdoor role, meaning exposure to weather elements is to be expected.
  • Drug Testing

Benefits

Job DescriptionPosition Type: OutdoorSign On Bonus: $1,000 ($500 paid after 30 days of employment, $500 paid after 90 days of employment)Job Responsibilities:Manage account relationships, maintaining effective communications and ensuring customer requirements are met.Review and update condition report; approve and audit vehicle repair report.Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management.Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible schedulePerformance bonusParental leave

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Vehicle Operations Support Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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