Senior Analyst - People Success Partner

About the role

As an Employee Relations Specialist , you will build and sustain strong employee-management relationships by proactively addressing workplace concerns, managing employee relations matters end-to-end, and resolving conflicts with fairness, maturity, and strong documentation discipline. This role plays a critical part in enabling a respectful, inclusive workplace culture while ensuring HR practices remain aligned with applicable Indian labour laws and statutory requirements. This is a 100% work-from-office role requiring regular in-person interaction with employees, managers, and leadership.

Responsibilities

• Employee Relations & Case Management
• Manage employee relations matters end-to-end: grievances, disciplinary issues, conflict resolution, workplace investigations, and corrective actions.
• Conduct fair, timely, and well-documented investigations into complaints, grievances, or policy violations; recommend appropriate corrective actions.
• Act as a trusted point of contact for employees-address concerns, clarify policies, and ensure clear, timely communication.
• Promote a positive and respectful environment through open dialogue, transparency, and collaborative problem-solving.
• Manager Coaching & Performance Support
• Provide guidance and coaching to managers and employees on ER best practices, effective communication, and conflict management.
• Advise managers on performance management: coaching, corrective action, Performance Improvement Plans (PIPs), and separations-ensuring consistency and fairness.
• Support the development, implementation, and tracking of PIPs in alignment with company policies and Indian employment practices.
• HR Compliance & Policy Enablement (India)
• Partner with HR leadership to ensure compliance with applicable Indian labour laws and statutory requirements, including (but not limited to):
• Labour Code
• Shops & Establishments Acts (state-specific)
• Industrial Disputes Act
• Payment of Wages Act
• Maternity Benefit Act
• Payment of Gratuity Act
• POSH (Sexual Harassment of Women at Workplace Act)
• Support drafting, review, and implementation of employee policies and procedures that meet statutory requirements and strengthen workplace culture.
• Conduct periodic audits/reviews of ER policies, procedures, and practices to ensure compliance and relevance.
• Stay current on changes in labour laws and recommend proactive policy/process enhancements.
• Documentation, Confidentiality & Records
• Maintain accurate, confidential records of ER cases, investigations, disciplinary actions, and outcomes.
• Ensure employee files and records are maintained in line with statutory retention and data privacy requirements.
• Training, Awareness & Culture
• Partner with L&D to design and deliver training on HR policies, employee handbook, workplace conduct, POSH, safety, and ethics.
• Support manager and employee training on ER best practices, compliance obligations, and conflict resolution techniques.
• Act as a culture ambassador by reinforcing organizational values and desired workplace behaviors.
• Employee Engagement Insights
• Support HR initiatives related to engagement, retention, and recognition programs.
• Lead stay interviews and exit interviews ; analyze insights to identify trends, risks, and improvement areas.
• Present

Benefits

Additional Information

About Zinnov Zinnov is a global management consulting firm that helps organizations make decisions that actually get used - and deliver results that matter. For over two decades, we've partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: Where should we invest? How do we scale globally? What capabilities will win in the next decade? Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We're known for being data-led, execution-focused, and outcome-driven - not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn't for everyone. It's for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions - not just presentations. Why Globalization Excellence (GE) Zinnov's Globalization Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end - from Design & Discovery to Build, Scale, and Run. In GE, you don't work in silos. You: Own complex, end-to-end client journeys Work across GCC advisory, managed services, and BOT / outsourcing models Influence leadership decisions that shape long-term talent and operating strategies This is where strategy meets execution - and where talent plays a defining role.

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