Mission Support Assistant

About the role

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Blaine Sector, Sector Intelligence Unit. Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above. Required Experience: To qualify for the GS06 grade level must you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing broad assistance to other mission support personnel to include procurement of routine equipment and services, preparing purchase orders, assisting in identifying potential suppliers and coordinating as needed. Monitoring, receiving, prioritizing, and routing service requests. Providing customer service by answering routine questions, directing callers to the appropriate staff, and maintaining a calendar to include major events for planning purposes. Assisting in coordinating and monitoring the organization's property management and space utilization program. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. To qualify for the GS-07 grade level you must possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Analyzing, evaluating, and improving the efficiency of internal administrative processes, workflow, and reporting/tracking systems. Utilizing automated systems to search various government and open market sources for information on purchasing products and/or services. Developing, evaluating, and advising on the methods related to administrative or records management systems' directives management, mail management, or forms management. Performing other office automation tasks, in combination with clerical work performed as part of the general office support. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Education Substitution: Not Available Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 05/13/2026. In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For

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