Lead Experience Design Strategist

About the role

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. Kyndryl Vital India is seeking a Senior Design Strategist to join our growing team. Are you an experienced designer who dreams of a real impact on the world's critical systems? Are you someone who thrives on transforming ambiguous, multi-faceted problems into human-centered solutions? Are you interested in bridging the physical and digital worlds and crafting experiences "beyond the screen?" Do you want to push the way we practice design and co-creation? And do you believe in empowering your technical and business colleagues to do the same? Then you'll love working at Kyndryl Vital. In Kyndryl Vital, you'll work in highly collaborative environments with Kyndryl's incredible technologists and alliance partners to envision systems that enable the world's most critical systems. You'll also join a global design community connected to other country teams and people. There is lots of room for invention, discovery, and to push the practice, so roll up your sleeves and dive in! Kyndryl Vital is a global, designer-led co-creation offering that tackles our customers' biggest challenges and transforms them into breakthrough solutions. Expert design strategists, researchers, experience designers and creative technologists working at the intersection of technology, business and human experience. We co-create alongside customers to envision a future that solves business challenges, uncovers new opportunities, and responsibly impacts people, society and the planet. We mobilize and align Kyndryl's technical experts and partners to bring these solutions to life. We are building teams across the globe, and here in Kyndryl Vital [country name], we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. You can learn more about Kyndryl Vital here: https://www.kyndryl.com/us/en/services/vital As the Sr. Experience Designer for Kyndryl Vital India, you'll be a critical member of a cross-disciplinary, customer-facing team, leading innovative projects and modeling co-creative, human-centered behaviors. You'll work in tandem with design researchers, strategists, and creative technologists, to envision desirable, viable, and feasible solutions. You'll lead by translating user needs into visualized proof of concepts with a variety of tools, simulating experiences within virtual and physical environments. Through a well-developed design rationale, you'll tell stories that communicate design decisions compellingly and persuasively. You'll work side by side with the team to explore the opportunity space and evolve concepts from sketch to low to high-fidelity prototypes. Ultimately, you'll deliver high-quality, breakthrough solutions that can be handed over to service users, providers, and SMEs to guide further development and implementation. You'll be an ambassador for human-centered design to co-workers, partners, and customers, building awareness and including them in the customer experience journey. You'll also work with Kyndryl Vital India leaders to identify high-potential customer projects and constantly look for more ways to add value to our customer's experience. Your product, technological, and business acumen will enable you to effectively partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl's alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life. We're in startup mode so you'll have a lot of influence over the ways of working both locally and at the global level. As a leader on this team, you'll ensure we connect with the other global Kyndryl Vital teams and contribute case studies, best practices, and other learnings to our global practice. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Kyndryl Vital Kyndryl Vital offers collaborative solutions for intricate business challenges. Our human-centered approach transforms ambiguity into modern sophistication. Kyndryl Vital Kyndryl Vital offers collaborative solutions

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