Senior Coupa Administrator

About the role

The Sr. Coupa Administrator serves as the functional owner of the Coupa Spend Management platform from a procurement perspective. This role is responsible for optimizing procurement processes, driving system adoption, ensuring compliance, and partnering with global procurement stakeholders to enable strategic sourcing, supplier management, and spend visibility. The role provides subject matter expertise, governance, and leadership for Coupa-related initiatives.

Responsibilities

• Coupa Platform Ownership & Administration
• Serve as the primary functional owner of Coupa for Procurement
• Lead configuration and administration of procurement-related modules, including Requisitioning, Catalogs, Punchouts, Sourcing, Contracts, and Supplier Management
• Design and maintain approval workflows, buying channels, policies, and controls aligned with procurement governance
• Oversee catalog strategy, supplier enablement, pricing accuracy, and content refresh cycles
• Procurement Process Optimization
• Partner with Strategic Sourcing, Category Management, and Procurement Operations to translate business strategy into Coupa-enabled processes
• Continuously improve Procure-to-Pay (P2P) workflows to increase compliance, efficiency, and user experience
• Drive standardization and best practices across regions, categories, and business units
• Identify automation opportunities and lead configuration-based enhancements
• Stakeholder Leadership & Support
• Act as senior escalation point for Coupa-related procurement issues and enhancements
• Lead cross-functional collaboration with Finance, AP, IT, and external partners
• Influence stakeholders through data-driven insights and system expertise
• Provide guidance and mentorship to junior analysts or administrators
• Responsible for after hours and/or weekend support when needed
• Reporting, Analytics & Governance
• Develop and maintain procurement dashboards and reports for spend visibility, savings tracking, and compliance
• Monitor system usage, off-contract spend, and supplier performance
• Support internal controls, audit requirements, and procurement policy enforcement
• Establish and maintain governance models for system changes and enhancements
• Integrations, Projects & Enhancements
• Lead procurement workstreams for Coupa upgrades, new module implementations, and global rollouts
• Partner with IT on ERP integrations and data flows (e.g., supplier, item, and contract data)
• Manage UAT, change management, and release communications
• Own documentation, SOPs, and configuration standards
• Training & Adoption
• Design and deliver procurement-focused training programs for buyers, requesters, and suppliers
• Drive user adoption and continuous improvement through feedback loops
• Support onboarding of new procurement users, categories, and suppliers

Requirements

• What makes you an ideal candidate?
• Coupa Certified Professional or Advanced Administrator certification preferred
• Experience supporting global or multi-entity procurement organizations preferred
• Experience with ERP integrations (SAP, Oracle, NetSuite, Workday) preferred
• Strong reporting, analytics, and data governance experience
• Experience/Education:
• 6+ years of experience in procurement systems, P2P, or procurement operations required
• 4+ years of hands-on Coupa administration and configuration experience required
• Deep understanding of procurement lifecycle, sourcing, contracting, and supplier management required
• Proven experience partnering with senior procurement stakeholders required
• Bachelor's degree in Supply Chain, Business, Finance, or Information Systems required
• What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays
• Our Culture: Our team members define a

Additional Information

JOB DESCRIPTION Why Global Procurement at GM Financial? Do you excel at building and maintaining critical relationships, enjoy strategic sourcing, and are a successful negotiator? If so, then GM Financial Global Procurement Department is the place for you. Global Procurement at GM Financial is a strategic, high-impact team that manages sourcing, contracts, and supplier relationships across the organization. You'll work with advanced processes, tools, and policies to drive efficiency and innovation, while collaborating with business units and suppliers worldwide. The role offers opportunities for professional growth, leadership, and exposure to diverse procurement operations, making it an ideal environment for those seeking to deliver value and shape the company's future. At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters.

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