*International Video Remote Interpreters

About the role

As a Video Remote Interpreter with LSA Video, Inc., you will be a key member of our team in facilitating language communication on a variety of assignments while having the chance to utilize the most advanced technology in the language services industry.

Responsibilities

• Interpret through web-based VRI system
• Answering inbound calls in a timely manner
• Assist clients with basic troubleshooting (refer to manager or IT department if necessary)
• Provide superior customer service
• Qualifications/Experience:
• Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements
• Adhere to Code of Professional Conduct
• Attention to detail, while working in a fast-paced environment
• Strong oral and written communication skills in English and the target language
• Professional and positive phone manner with clients from all types of businesses
• Familiarity working in a windows environment (preferred)
• Experience with VRI systems(preferred)
• PC Trouble shooting skills (preferred)
• Previous interpreting experience (preferred)
• VRI Technical Requirements:
• PC Minimum Requirements
• Windows 8.1 or higher
• AMD A8 or Intel Core i5 or faster
• 4GB RAM
• 40 Mb free space on HDD
• High speed internet (5 Mbps Download / 5 Mbps Upload)
• Recommended webcam
• PC - Logitech WebCam® C920 HD Pro or better
• MAC Minimum Requirements
• Mac with Intel Core i5(5th Gen)
• Mac OS X 'Yosemite 10.10 or higher
• 4GB RAM
• 40MB hard drive space Latest Firefox/Safari and Apple software updates
• High speed internet (5 Mbps Download / 5 Mbps Upload)
• Recommended MAC webcams
• MAC- Internal iSight
• Logitech C920 Pro (recommended for best experience). Must be MAC compatible
• RECOMMENDED USB HEADSET
• Plantronics USB Headsets
• Backdrop
• Chroma key blue backdrop
• Width: 46 1/2" Min. height: 49 5/8 " Max. height: 63 "
• www.TheWebAround.com (56" diameter)
• Room Illumination
• All illumination should be artificial (Preferably incandescent light)
• We will test for optimizing lighting
• LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.

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