General Manager - Care Delivery

Responsibilities

• Deliver reliable, consistent and high-quality home care services aligned to client needs
• Optimise workforce utilisation, productivity and capacity across all service streams
• Ensure strong service fulfilment and schedule stability
• Build and sustain a capable, engaged and resilient frontline workforce
• Drive operational efficiency and cost-to-serve optimisation , improving financial performance
• Lead transformation and continuous improvement across systems, processes and service models
• About you
• You are a highly experienced operational leader with a track record of delivering large-scale, complex service operations. You bring strong commercial acumen and a passion for workforce-led service excellence.
• You will demonstrate:
• Significant senior leadership experience in large, distributed workforce environments with full operational and financial accountability
• Proven ability to deliver high-volume, reliable service outcomes at scale
• Deep expertise in workforce planning, scheduling and deployment , with measurable productivity improvements
• Strong experience building workforce capability , including recruitment, retention and leadership development
• Excellent financial and commercial acumen , particularly in labour cost management
• Experience leading operational transformation and change , ideally in regulated environments
• Background in Home Care, Aged Care, disability or community services (highly regarded)
• Experience in government-funded or reform-driven sectors
• Exposure to workforce management and scheduling technologies
• Relevant tertiary qualifications in health, business, operations or a related field
• Our culture
• HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.
• We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters.
• It's not just care, it's HammondCare.
• Apply now to lead the next evolution of care delivery at HammondCare!
• For more information or to get a copy of the position description please email aserhan@hammond.com.au.
• This search is being managed in-house. We do not accept unsolicited approaches or candidate submissions from agencies unless formally engaged.

Benefits

Additional Information

Lead the future of Home Care delivery at HammondCare We are seeking an exceptional General Manager - Care Delivery to lead the end-to-end performance of our Home Care portfolio. This is a critical leadership role responsible for delivering safe, high-quality and client-centred care in the home, while optimising workforce capability, service reliability and cost efficiency at scale.

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