Senior Housekeeping Manager

Requirements

• Previous experience with Opera Property Management System or related property management systems
• Previous experience with HotSOS or similar service optimization software
• Previous experience working in a Housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment
• Experience in a Forbes rated hotel or equivalent
• Demonstrated multilingual skills
• Prior leadership experience in a unionized environment
• Required Education:
• High school diploma or equivalent
• Preferred Education:
• Bachelor's degree in hospitality or a related field or equivalent job experience
• Job Posting Segment:
• Resort Ops
• Job Posting Primary Business:
• Resort - Disney's Grand Californian Hotel (DLR)
• Primary Job Posting Category:
• Resorts-Housekeeping
• Employment Type:
• Full time
• Primary City, State, Region, Postal Code:
• Anaheim, CA, USA
• Alternate City, State, Region, Postal Code:
• Date Posted:
• 2026-06-17

Benefits

Additional Information

Job Posting Title: Senior Housekeeping Manager Req ID: 10153845 Job Description: The Senior Housekeeping Manager leads the daily operations of the Housekeeping team including Reception and Lost & Found. You will work with Guests, Cast Members, external service providers, the local community, and partners on a daily basis to provide a seamless arrival experience and delivery of clean and ready rooms for guest arrival. To aid them, they use a complex property management system and other multi-functional hotel/guest services systems. You will report to the Rooms Operations Manager Responsibilities/You Will: - Exercise leadership - Lead a team of hourly Housekeeping Cast Members while focusing and delivering on safety, courtesy, show and efficiency. Recognize and coach a diverse team of Cast Members. - Conduct regular meetings with Cast Members to communicate relevant information. - Ensure a seamless arrival experience for Guests. - Serve as a functional / subject matter expert of the operation. - Manage the Housekeeping Operations - You will spend up to 80% of each day working in the operating area and working with Guests and Cast Members. - Make daily operational decisions that benefit Guests, Cast Members and the business. - Support training - Maintain current training proficiencies and confirm training and recertification completed by Cast Members. - Position for success - Support local projects and anticipate/address potential impacts to the Guest and Cast experience. - Partner with key players - Communicate and partner with other leaders, peers and partners to ensure smooth daily operations. - Monitor daily staffing levels and forecast labor coverage needs based on business demand. - Exceed guest expectations that yield results and positive guest feedback. - Partner with the Front Office team to ensure delivery of clean and ready rooms for guest arrival. - Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast Basic Qualifications/You Will Have: - Minimum 5 years of Front Desk or Housekeeping leadership/managerial experience - Demonstrated leadership experience with the ability to function in a team environment. Hold self and others accountable, and the ability use partnership and networking skills to resolve conflict and problems. - Experience leading a multicultural team and passion for developing others - Experience partnering with fellow Cast Members to move the operation forward to the next level of excellence. - Experience understanding the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) - Demonstrated skills to inspire and effect change - Effectively communicate with empathy in written and verbal form. - Demonstrated organization, multi-tasking and time management skills with attention to detail - Demonstrated skills to see responsibilities through to completion - Maintain positivity and a cast focus to engage and develop a diverse, multi-lingual team. - Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology - Availability to work a flexible work schedule, including weekends, variable shifts and holidays

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