Director, Strategic Account Management

Responsibilities

• Directly manage three RVPs, each leading their own team of Strategic Account Managers. Set the performance bar, build the coaching culture, and develop your leaders into the next generation of senior talent at ZoomInfo.
• Oversee the development and maintenance of strategic customer relationships, with a focus on driving retention, renewals, and identifying upselling opportunities through team execution.
• Create and execute comprehensive account plans to drive consistent growth and align with company objectives.
• Deliver accurate sales forecasting and pipeline management while collaborating with cross-functional teams such as marketing, product, and customer success.
• Manage complex internal processes involving legal, product support, and engineering to ensure seamless account management.
• Foster strong executive relationships across diverse business functions (CIO, CTO, CMO, etc.).
• Develop and implement enablement programs to enhance the team's performance and ensure consistent delivery of growth targets.
• What You Bring:
• 7+ years of enterprise sales or account management leadership, including meaningful second-line experience managing RVPs or equivalent senior leaders
• Demonstrated success owning and growing a large-scale revenue organization ($100M+ preferred), with full accountability for retention, expansion, and forecast accuracy
• Track record of developing strong leaders - RVPs and managers who have grown under your leadership and delivered consistent results
• Deep familiarity with complex enterprise account management: multi-stakeholder relationships, executive alignment strategies, renewal and expansion cycles at seven-figure scale
• Fluency with AI tools in a professional context - you actively use AI to work smarter, move faster, and make better decisions, and you can speak credibly about how your teams should do the same
• Strong executive presence with the ability to engage at the CXO level both internally and externally
• Analytical rigor - you use data to drive territory strategy, account prioritization, and organizational performance decisions
• Excellent communication skills across formats, audiences, and contexts
• High business acumen - you understand how enterprise customers operate and can connect ZoomInfo's platform to their strategic priorities at the organizational level
• Ability to leverage data to make Go-To-Market decisions, prioritize accounts, and segment territories effectively.
• Why This Role? Why Now?
• Join ZoomInfo to lead a dynamic team in achieving exceptional re

Additional Information

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. ZoomInfo is looking for a Director of Strategic Account Management to lead one of our largest and most complex revenue organizations. This is a second-line leadership role, with three Regional Vice Presidents reporting directly into you - each running their own team of Strategic Account Managers across ZoomInfo's highest-value enterprise relationships. You will own a business exceeding $125M in revenue and be accountable for the strategy, performance, and operational excellence of the entire organization beneath you. This is not a player-coach role. You will be leading leaders - setting direction, building systems, developing RVPs, and making the organizational decisions that determine how this business performs at scale. The right candidate has been here before: managing managers, owning a large number, and building the infrastructure - people, process, and culture - that produces durable, repeatable results

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