Customer Support Associate, Healthcare Navigation

About the role

We're looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs. Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a "go-to" expert resource to support them every step of the way throughout their healthcare journey. Our Navigation Operations is a fast-paced, dynamic, and a growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers. This role will be office based, not a remote position.

Responsibilities

• Healthcare navigation concierge service delivery via phone, chat, text, and email.
• Sources high-quality care providers based on a member's needs and preferences
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination, such as schedules doctors' appointments and arranging other ancillary support services.

Requirements

• Strong organizational skills
• Customer-centric orientation
• Strong verbal and written communication skills
• A high degree of empathy
• Strong critical thinking and problem solving skills
• Comfortable with continuous process improvement and change as Rightway is growing and evolving
• Computer literacy
• College degree preferred
• SALARY: $19 - $23/hour
• CYBERSECURITY AWARENESS NOTICE
• ABOUT RIGHTWAY:
• HOW WE LIVE OUR VALUES TO OUR TEAMMATES:
• We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:
• We are human, first
• We redefine what is possible
• We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.
• We debate then commit
• We cultivate grit
• We seek to delight
• Healthcare is complicated and personal. We work tirel

Benefits

Additional Information

This role is 5 days onsite at our Denver Tech Center Office - this is not a remote position. The expected start date for this position is June 30th, 2026.

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