Systems Section Manager

About the role

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. MaineIT is seeking an experienced Systems Section Manager who exemplifies MaineIT's C.A.R.E. values: Customer focus - Actively listens and ensures partner needs are understood and met Accountability - Demonstrates transparency, ownership, and integrity in all actions Responsiveness - Provides timely follow-up and proactive communication Empathy - Applies emotional intelligence, respect, and support in all interactions Hybrid Work Opportunity: The employee in this position currently has the opportunity to work from home as much as 90% of the time. There is a requirement that the employee be in the office at least once every two weeks and remote work must be performed in a location inside the State of Maine. This role requires an experienced IT professional who seeks to be an effective technology leader, not a hands-on-technical lead. We seek a candidate who will manage, develop, and encourage their teams to use critical thinking to identify and resolve issues, apply consistency to best practices, and foster an environment of collaboration to address areas that require change. This position works collaboratively with other leaders to strengthen and modernize business processes by applying strong technical knowledge, public‑sector IT governance awareness, and service‑focused decision‑making. The role emphasizes building effective relationships across agencies, vendors, and MaineIT by modeling clear communication, ensuring alignment with enterprise standards, and promoting best practices in technology and service delivery. The Systems Section Manager provides guidance and coaching to team leaders who serve as key relationship managers, supporting them in navigating competing priorities, resolving operational issues, and improving the performance and maturity of MaineIT's application development and operational teams. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge Understanding of public-sector IT governance, compliance, procurement rules, and enterprise architecture standards Strong familiarity with vendor management practices, contract terms, service level agreements (SLAs), performance monitoring, and escalation procedures Knowledge of customer relationship management principles, especially in multi‑agency technology environments Awareness of cybersecurity, data privacy laws, accessibility standards, and state‑level security protocols Knowledge of IT service delivery, operational workflows, and software development lifecycle management (SDLC) across complex enterprise systems Understanding of organizational change management and cross‑agency communication dynamics

Requirements

• Skill in guiding team leaders who serve as technical leads and relationship managers, ensuring consistent communication, priority alignment, and stakeholder satisfaction
• Skill in negotiating with vendors and agency partners to balance technical needs, timelines, and contractual obligations
• Skill in conflict resolution, especially in balancing competing priorities between agencies, vendors, and internal IT
• Skill in analyzing operational data, identifying service trends, and translating insights into actionable improvements
• Skill in presenting complex technical issues in clear, plain language to non‑technical audiences
• Skill in coordinating collaborative planning sessions, requirements gathering, and multi‑stakeholder decision-making
• Abilities
• Ability to build and maintain positive, trust‑based relationships with vendors, agency program leaders, MaineIT staff and partners
• Ability to oversee and coach team leaders, developing their maturity in technical leadership, relationship management and issue resolution
• Ability to manage multiple concurrent initiatives, shifting resources as priorities change across agencies
• Ability to anticipate operational risks or service delivery disruptions and implement mitigation strategi

Benefits

Additional Information

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State. . Office of Information Technology Department of Health and Human Services Application Development Team Opening Date: June 01, 2026 Closing Date: June 15, 2026 Grade / Admin Unit : 31 / Supervisory Job Class Code: 0385 Salary: $80,847.00 - $114,449.40*/Annually (*includes a 12.50% recruitment and retention stipend) Position Number: 025002403 Location: Augusta Telework: Available Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

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