Patient Care Advocate (Oakland, California)

Requirements

• Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of experience in abortion care
• Comfort working across both in-clinic and remote environments
• Strong communication, organization, and problem-solving skills
• Strong triage skills, with the ability to make sound decisions in real time
• Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty
• Skilled at using online tools and technology to deliver care and communicate with patients
• Comfort in supporting patients with sensitive health issues, such as abortion and birth control
• Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation
• Experience providing trauma-informed care, demonstrated through the ability to slow down, adjust tone, and meet patients with steadiness and respect during moments of crisis
• Eager to engage in constant process improvement to help refine tools and operations for improved care delivery
• Strong ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates about progress, changes, and follow-through

Additional Information

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA. We are living through a pivotal moment for reproductive and sexual health-and Hey Jane is uniquely positioned to help. From day one, we've been committed to providing safe, discreet medication abortion treatment-and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We're committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares. The team at Hey Jane is looking to expand our team by adding a detail oriented, human-centered, tech-savvy Patient Care Advocate with a background in medication abortion who can provide excellent customer service on a full-time basis. This is a hybrid role with required in-clinic hours at our Oakland clinic. Initially, this team member will work 30 per week on-site and 10 hours remote. Schedule: 09:00am-07:00pm PT (10 hr shifts) Workdays: Wednesday-Saturday (Wednesday-Friday in office, Saturday remote) Compensation: $60,000-$62,000 annually, salaried with benefits (plus on-site and weekend differential pay) At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare-and bring that same vision to our workplace. We're an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.

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