Sr. Corporate Executive Support Analyst

Benefits

Additional Information

** This role does require the employee to be at our Herndon, VA office five times a week** Strategic Education, Inc. (SEI) is a leading global education and workforce solutions company dedicated to enabling economic mobility through high-quality, career-relevant learning experiences. Through a diverse portfolio of accredited universities, education technology platforms, and employer-partnered workforce programs, SEI serves working adult learners worldwide-helping them gain the skills needed to advance their careers and succeed in today's evolving job market. This role is responsible for delivering white-glove, high-availability technical support to SEI executives, including C-suite leaders, Board members, and senior leadership, operating with minimal supervision and exceptional communication skills. The position provides voice, written, in-person, and remote support for production systems-troubleshooting and resolving complex technical issues while maintaining accurate case tracking. A strong emphasis is placed on customer service excellence, executive presence, and strict confidentiality. The role ensures seamless, zero-friction technology experiences during critical meetings, presentations, travel, and off-site events, while also contributing to team success through communication, training, documentation, and continuous feedback. Essential Duties & Responsibilities: Deliver white-glove, high-availability technical support to SEI executives, including C-suite and Board members, both on-site and remotely. Resolve complex hardware, software, and connectivity issues across Windows, macOS, and mobile platforms with urgency and precision. Provide zero-friction technology experiences during critical meetings, presentations, travel, and off-site events. Perform proactive pre-meeting checks, AV setup, and live event support for Teams, Zoom, and conference room systems. Support executive travel by ensuring devices, connectivity, and access requirements are fully prepared ahead of trips. Maintain and support SEI-issued hardware, personal devices, and remote/home office environments. Coordinate escalations with internal teams and communicate progress clearly and professionally. Maintain strict confidentiality, discretion, and trust, handling sensitive information with the highest level of professionalism. Create and maintain documentation, knowledge base articles, and user tutorials. Assist team members by answering questions, providing direction, and delivering training as needed. Participate in team communication, collaboration, and continuous improvement initiatives. Complete assigned special projects within agreed timelines and deliverables. Stay current on emerging technologies, system updates, and evolving executive technology needs. Job Skills: Expertise in hardware support, replacement, and lifecycle management for laptops, desktops, peripherals, and mobile devices. Strong knowledge of networking and connectivity: VPN, SSO/MFA, Microsoft/JAMF management, and SEI network environments. Proficiency with case management tools such as Salesforce. Advanced skills with Microsoft Office (Word, Excel, PowerPoint, SharePoint, OneDrive) and Adobe Acrobat. Strong troubleshooting skills across Windows, macOS, iOS, and Android platforms. Ability to quickly learn new technologies and resolve complex issues both in-person and remotely. Strong organizational skills with the ability to prioritize tasks and adapt to rapidly changing needs. Ability to communicate technical solutions clearly to both technical and non-technical audiences. Demonstrated executive presence, professionalism, and high-level discretion. Commitment to immediate acknowledgment, rapid resolution, and timely escalation for executive issues. Work Experience: Four or more years of experience providing technical support for c-suite roles. Five or more years of IT support experience Two or more years of hardware support and lifecycle management e xperience with remote tools for troubleshooting and support At least one year of experience with AV and presentation technologies: Teams, Zoom, Logitech conference systems, and hybrid meeting environments. At least one year of experience with asset management tools such as Intune, JAMF, Active Directory, and Absolute. At least one year of experience with pre-planning, testing, and supporting meetings and events. Experience working with SEI IT Support preferred Executive support and on-call experience preferred Experience in fast-paced or regulated environments preferred Experience supporting travel and events preferred Education: Two-year degree or higher from an accredited institution (preferred) or equivalent work experience. Certificates, licenses and registrations: JAMF certification is required prior to or within 6mo Dell Tech Direct certification is required prior to or within 6mo CompTIA A+ certification is highly preferred. Microsoft 365 Certified: Endpoint Administrator Associate a plus. Apple Device Su

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