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Pre-Sales Solution Engineer - Europe

External
Trustpilot logoTrustpilot · Amsterdam, Netherlands
Full-timeOn-site1mo ago
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About the role

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it's built on the r

Responsibilities

  • Partner with Enterprise Account Executives to uncover deep customer needs, system environments, and complex integration requirements.
  • Develop clear, scalable solutions that meet business objectives and align with technical feasibility.
  • Deliver tailored demos and presentations that articulate Trustpilot's value, flexibility, and ROI to technical and non-technical stakeholders.
  • Lead and support pilot programs to validate functionality, integration, and measurable impact prior to contract signature.
  • Act as a trusted advisor throughout the sales cycle, proactively resolving technical blockers and answering complex system questions.
  • Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and a seamless transition post-sale.
  • Maintain accurate documentation for proposed solutions and specific integration requirements to ensure long-term customer success.
  • Capture recurring customer feedback and technical insights to inform global product development and roadmap prioritization.

Requirements

  • Fluent in English plus at least another language (e.g. German, Spanish, Dutch, Italian, Danish, Swedish)
  • You have proven experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.
  • Strong technical foundation with an understanding of APIs, web integrations, data flows, and common SaaS architecture.
  • Excellent communication and presentation skills, with the ability to translate technical concepts into tangible business value for large, complex organizations.
  • Customer-centric and commercially aware, with a strong ability to solve complex problems under pressure.
  • Comfortable managing multiple sales opportunities and diverse stakeholders simultaneously.
  • An organized, proactive team player who is motivated by solving customer challenges through innovative technology.
  • Experience collaborating effectively across Sales, Product, and Customer Success functions.

Benefits

Competitive compensation package + bonus20 holiday days plus 5 extra holiday days after one year of employment2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your communityRich learning and development opportunities supported through the Trustpilot Academy and BlinkistFull access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance PlanA friendly, fun and small office with Nintendo switch, a popcorn machine, coffee machine and tea with a mini ping pong tableCommuter allowanceStill not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!#LI-JS1Health insuranceVision insurancePerformance bonus

Additional Information

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams - enabling large customers to understand and realize the value of Trustpilot's platform during the sales process. You move beyond tactical support to become a trusted advisor, bridging technology and business outcomes to ensure every deal is both commercially and technically sound. Your mission is to architect technical success by translating complex customer needs into tailored solutions, designing scalable integration approaches, and delivering the technical credibility that drives confidence and conversion. This is a high-impact, customer-facing role where success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation. This position can be held in either our Amsterdam, Hamburg or Copenhagen.

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