Manager, Social Media & Search Technology

About the role

The Global Digital Engagement (GDE) team within a pharma company owns the end-to-end technology stack powering their social media presence across 40+ countries. This role is responsible for vendor and platform operations, AI-enabled workflow enablement, and cross-functional compliance coordination across the social media and search technology portfolio. The position serves as a key individual contributor on a small, high-impact team that manages platforms including Sprinklr, Meta, LinkedIn, TikTok, YouTube, Reddit, Pinterest, Google, BING, and AI/automation vendors such as Zamp.ai, Quid AI, Tubular Labs, and Synthesia. HIERARCHY Reports to the Practice Area Manager - Agency Services PRIMARY DUTIES Vendor Management & Platform Operations Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors. Coordinate vendor onboarding, renewals, compliance reviews, and escalations in partnership with Procurement, Legal, and Information Security. Manage platform access provisioning, user administration, and governance across social media tools, search tools, and native social platforms. Support tool configuration, dashboard setups, and operational workflows in coordination with business partners. Compliance & Cross-Functional Coordination Lead cross-functional compliance workflows including Security Assessment Evaluations (SAEs), Supplier Privacy Standards (SPS), Standard Contractual Clauses (SCCs), and related regulatory documentation. Partner with Legal, Privacy, Information Security, and Procurement to ensure all social media and search tools meet enterprise compliance standards. Manage CAPA (Corrective and Preventive Action) reporting and remediation tracking for the social media and search technology stack. AI & Automation Enablement Support the AI and Automation workstream for Global Digital Engagement, including portfolio intake, use case validation, and pilot coordination. Assist with integration touchpoints across different tools and other AI-enabled content and distribution tools. Help build and maintain the AI portfolio management framework, tracking productivity gains and adoption metrics. Brand Launch & Account Operations Support social media account creation, platform setup, and launch readiness for new brand and product launches. Maintain operational documentation, SOPs, and playbooks for account provisioning and platform workflows. COMPETENCY Strong organizational skills and ability to manage multiple concurrent workstreams. Effective communication skills for working across technical, legal, and business stakeholders. Ability to sit at the intersection of social media, AI, and enterprise compliance on a team that touches the entire signal-to-distribution stack. High autonomy to own entire workstreams, not just contribute to them . REQUIRED EDUCATION Bachelor's degree in Information Technology, Marketing Technology, Business, or a related field.

Requirements

• Required:
• At least 5 years of relevant experience in technology operations, vendor management, or MarTech platforms.
• Preferred:
• Experience with enterprise SaaS vendor management (contracts, onboarding, compliance coordination).
• Experience in pharmaceutical or regulated industry technology environments.
• Experience with compliance frameworks.
• Sprinklr experience.
• Familiarity with social media platforms and/or social media management tools.
• Familiarity with search platforms and/or search management tools.
• Familiarity with AI/ML tools, automation workflows, or generative AI platforms.
• Digital Marketing knowledge.
• PHYSICAL DEMANDS: IF REMOTE OR ADMINISTRATIVE

Benefits

Additional Information

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together

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