Senior People Systems Analyst (Hybrid)

About the role

OpenTable is a global industry leader dedicated to helping restaurants thrive by empowering them with world-class technology. As a Senior People Systems Analyst, you will play a critical role in supporting and configuring our Workday application, utilizing your expertise in HR business processes and strong analytical skills. This position involves hands-on experience with system design and implementation across core modules including Absence, Benefits, and Compensation. You will initially work remotely with plans to transition to a hybrid schedule in downtown Toronto, collaborating with cross-functional teams to ensure system efficiency and data integrity.

Responsibilities

• Provide end-to-end generalist and specialist functional support across all Workday modules, including Absence, Benefits, Time Tracking, and Compensation.
• Monitor and troubleshoot system issues to ensure timely resolution and minimal disruption to global business operations.
• Collaborate with stakeholders to understand functional requirements and design technical solutions that meet evolving business needs.
• Maintain comprehensive documentation for system configurations, including design specifications, test plans, and user guides.
• Support the implementation of new features by managing data gathering, system testing, and User Acceptance Testing (UAT).
• Develop custom reports and modify business processes to optimize system performance and support data-driven decision-making.

Requirements

• 2 to 3 years of hands-on functional configuration experience within the Workday platform.
• Proven experience with cross-functional security, integration, and reporting elements such as EIBs and calculated fields.
• Strong understanding of Workday security functionality, including security group assignments and authentication policies.
• Excellent communication skills with the ability to interact confidently with leadership and explain complex technical concepts.
• Demonstrated ability to problem-solve and troubleshoot technical issues in a fast-paced environment.
• Workday Pro certification in Absence, Benefits, Time Tracking, or Compensation modules.
• Previous experience managing Applicant Tracking Systems, specifically Greenhouse ATS.
• Advanced knowledge of integration tools including Workday Studio, RaaS, and web services APIs.
• Experience in full-cycle Workday implementations, including project management, data loading, and change management.
• Knowledge of additional Workday HCM modules and experience in international HRIS environments.
• Benefits and Perks
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance
• Work Environment & Flexibi

Benefits

Additional Information

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

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