Technical Product Manager - Claims Management

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Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure-empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve. Your browser does not support the video tag. Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance. Learn more at www.shift-technology.com We're hiring a Technical Product Manager to help transform how insurance companies handle claims through intelligent use of AI. You'll be working on an innovative end-to-end claims management solution that's redefining industry standards - moving from manual processes to AI-driven workflows that deliver faster, more accurate outcomes. You'll be at the forefront of applying AI to solve real-world insurance challenges, working directly with forward-thinking clients who are eager to modernize their operations. Your role is to understand how to reshape claims workflows, translate those opportunities into precise product requirements, and ensure our development teams build solutions that truly transform how claims teams work. You'll join a founder-led company where the intensity, curiosity, and vision of our leadership infuses everything we do. You'll work alongside some of the smartest people in insurtech and AI, in an environment that values rapid learning, bold thinking, and meaningful impact. We're pioneers in this space, and you'll be part of defining the future of intelligent claims processing. What You'll Do... Product Discovery Partner with insurance clients to identify opportunities where AI can streamline, automate, or enhance claims workflows Define product requirements for how intelligent features like automated document analysis, fraud detection, and decision support integrate into existing processes Translate complex insurance needs into clear technical product specifications that leverage our AI capabilities Technical Product Ownership & Innovation Own the product roadmap for features that combine traditional claims management with cutting-edge AI functionality Work with engineering teams to ensure features are intuitive, reliable, and deliver measurable value Client Partnership & Product Strategy Build relationships with clients who are transforming their operations through technology Guide clients through the transition from legacy processes to AI-enhanced workflows Communicate how intelligent automation will improve their teams' efficiency and decision-making Product Delivery Excellence Ensure delivered features meet both functional requirements and the quality standards our AI-powered platform demands Support client onboarding for innovative workflows they may not have experienced before Capture insights that inform our AI product strategy and platform evolution What You Bring... 1-4 years of experience in product management, business analysis, or client-facing technical roles within P&C insurance Curiosity about AI and its practical applications - you don't need to be an expert, but you should be excited to learn Strong communication skills and ability to help clients envision new ways of working Analytical mindset with attention to detail and systematic problem-solving Enthusiasm for working with innovative technology and forward-thinking clients Comfort with ambiguity and rapid change in an evolving product landscape Interview Process Talent Acquisition Hiring Manager Engineering Manager Panel Case Study Chief Product Officer To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight: Flexible remote and hybrid working options Competitive Salary and a variable component tied to personal and company performance Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth Generous PTO and paid holidays Mental health benefits 2 MAD Days per year (Make A Difference Days for paid volunteering) Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details. At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genet

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