PMO Manager, Delivery Governance

Responsibilities

• Own the Applications delivery governance framework, including project initiation, Day 1 readiness, RAID, RAG, change control, status reporting, steering governance and closure.
• Monitor project health across scope, schedule, cost, quality, resource, vendor, risk, customer sentiment and governance compliance.
• Run or coordinate delivery health reviews and red-project recovery boards with Delivery Directors, PMs, TMs, Finance, Resource Management and Account teams.
• Ensure each project has clear baseline scope, schedule, cost, roles, RAID, governance cadence, escalation path and change control process.
• Govern service request intake, estimation, prioritization, approval, tracking, SLA and closure where applicable.
• Ensure Day 2 readiness for transition to support, including runbooks, SLA, KT, hypercare exit, known issues and operational ownership.
• Capture customer feedback, delivery sentiment, escalation signals, renewal risks and delivery-led growth inputs.
• Drive lessons learned and root-cause analysis, feeding improvements back into Deal Assurance, estimation, resource planning and delivery methods.
• Must-Have Experience and Skills
• Strong project delivery governance, PMO, project management or delivery assurance experience in IT/application delivery.
• Good understanding of project lifecycle, RAID, RAG, change control, governance forums, steering committees and delivery recovery.
• Ability to diagnose delivery issues objectively and drive recovery actions across cross-functional teams.
• Strong stakeholder management with PMs, Delivery Directors, Practice Leads, Finance, Sales and client-facing teams.
• Strong communication skills for executive status, escalation, recovery plans and client confidence narratives.
• Preferred Experience
• PMP, PMI-ACP, PRINCE2 or equivalent project governance certification.
• Experience in red-project recovery, service transition, managed services or application support governance.
• Experience using Power BI, PPMS/project tools, Microsoft 365 and AI-assisted status or RAID workflows.
• Tools and Platforms
• Microsoft 365: Teams, SharePoint, Lists, Planner, Forms and PowerPoint
• Excel and Power BI for reporting and analysis
• PPMS or equivalent project reporting platform, where applicable
• ChatGPT Enterprise for controlled productivity acceleration and analysis support
• Workplace type :
• About NTT DATA
• Equal Opportunity Employer
• Third parties fraudulently posing as NTT DATA recruiters

Benefits

Additional Information

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Role Summary The Delivery Governance PMO Manager ensures execution discipline across Applications projects and service engagements. The role owns Day 1 readiness, project health governance, RAID quality, change control, service request governance, red-project recovery, Day 2 transition, customer feedback and lessons learned. Role Mission Improve delivery predictability, reduce red projects, strengthen customer confidence and ensure delivery teams operate with consistent governance discipline from project start through closure.

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