Branch Coordinator

About the role

If you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Coordinators are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter. Why This Branch Coordinator Role Is Different In this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn't just about managing logistics. It's about making sure someone's recovery journey is smoother because you were there to guide it. Key Highlights Stable schedule with flexibility Career growth opportunities Supportive leadership Schedule Monday-Friday, 8:00 AM-5:00 PM Salary Range $19.60- $20.96 per hour. Pay varies based on experience, skills, and location

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned
• Required
• High school diploma or equivalent
• At least one-year of related work experience
• English reading, writing, and speaking skills
• Top Attributes for Success:
• Willingness to learn
• Dependability
• Adaptability
• Strong customer service and bedside manner
• Intermediate computer skills
• Time management
• Effective communication in person, on the phone, and electronically
• Why You'll Love Working Here
• You make a meaningful impact on patients' lives
• Supportive team environment
• Transparent and hands‑on leadership
• Predictable schedule with some flexibility
• Training and development opportunities
• Independent work with strong team support
• Education and/or Experience
• At least two years' experience in an office environment, healthcare setting or call center
• Experience utilizing multi-line phone-system.
• Physical Demands
• Work Environment
• Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting.
• The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• #AccendraHealth
• Teammate Benefits
• As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.
• Our benefits program includes:
• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) P

Benefits

Additional Information

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated salary range for this position is $19.60- $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Branch Coordinator

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