Service Order Management - Junior Specialist

Responsibilities

• Process end-to-end service order and equipment creation in accordance with Smiths standard work and guidelines.
• Manage and resolve workstream issues in SAP and ServiceMax to ensure accurate data and a "no fault forward" approach for efficient field execution.
• Process all equipment updates and manage outstanding installation orders, ensuring backlog is cleared and compliant with audit requirements.
• Resolve complaints and issues effectively, following up to ensure on-time delivery and flawless quality.
• Maintain system and operational transactions in compliance with regulatory, taxation, and corporate policies.
• Collaborate with team members across workstreams and service departments to share best practices and drive efficiency.
• Participate in continuous improvement initiatives and support system and process enhancements.
• Complete ad-hoc tasks as assigned by supervisor or management.
• **Required Qualifications:**
• Minimum 1 year of experience in service order administration and equipment updates
• Proficiency in SAP and ServiceMax systems
• Strong attention to detail with ability to maintain accurate data and system transactions
• Analytical and problem-solving skills with demonstrated continuous improvement mindset
• Excellent oral and written communication skills (both technical and user-focused)
• Self-motivated and proactive, able to work independently whilst following established procedures and standard work
• **Preferred Qualifications:**
• Experience collaborating with cross-functional teams and stakeholders across multiple departments
• Familiarity with regulatory, taxation, and corporate compliance requirements
• Experience resolving customer complaints and managing service delivery commitments
• **Key Relationships:**
• Service Delivery teams
• Service Operational Excellence team
• Order Management and Centre of Excellence
• Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
• At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website.

Benefits

Additional Information

Job Purpose: Service Operations is a critical part of the infrastructure at Smiths Detection. The role is situated within the Service Back Office team, supporting the Aftermarket business and Service Operations. As a Service Order Management - Junior Specialist, you will support Smiths Detection's strategic objectives around Accelerating Growth, Effective Execution, and our People, whilst contributing to improved customer experience. The primary role requires processing administrative tasks within the workstream, collaborating with cross-functional teams to ensure the field delivery team can execute successfully.

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